False Positive Virus Identification

Discussion in 'General Returnil discussions' started by fitzalon, Nov 20, 2009.

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  1. fitzalon

    fitzalon Registered Member

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  2. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
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    Hello fitzalon and welcome to the forums :)

    First, try updating your Virus Guard signatures and see if the file is still detected. If it is, and you know it is a false positive, do the following:

    1. Select to quarantine the detected file using the button in the alert message
    2. Open the quarantine list and then select the file just quarantined
    3. Select restore with the added option to add it to your VG exclusion list

    The file should not be detected in RVS at this point.

    Mike
     
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