false positive about safe returner

Discussion in 'ESET Smart Security' started by egomoo, Dec 4, 2010.

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  1. egomoo

    egomoo Registered Member

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    you can download it here

    http://www.safereturner.com/

    update to the 1.27.8 version

    ~removed vt link as per policy~

    ESS report SafeReturner.scr as probably a variant of Win32/Genetik

    please help to fix it,thanks
     
    Last edited by a moderator: Dec 4, 2010
  2. Cudni

    Cudni Global Moderator

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    also heard clamav moans about srrootkit.dll, blocking the update until excluded from detection.
     
  3. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I visited SafeReturner's web site and downloaded both Safe Returner Standard and Safe Returner Plus, scanning both files with ESET Smart Security v4.2.67.10 using virus signature database 5680. No threats were found.

    The files available for download are v1.27.5, not the v1.27.8 version you mentioned.

    Perhaps they had a problem with the build you downloaded and put an earlier version up for download until they could fix the issue.

    Regards,

    Aryeh Goretsky
     
  4. egomoo

    egomoo Registered Member

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    Thanks,

    it do not report the installation But the main exe file: SafeReturner.scr
     
  5. tony_m

    tony_m Eset Staff Account

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    I downloaded and installed both, Standard and Plus Installation of Safe Returner and I was unable to replicate the issue here. No threat alerts.

    Make sure you're running the latest version of virus signatures.

    If you're still experiencing any issues, provide a copy of the threat alert given by your ESET security solution (from the main program window, CTRL + M to toggle standard to advanced mode, then go to Tools >> Log files >> Detected Threats).
     
  6. egomoo

    egomoo Registered Member

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    thanks

    the problem has been fixed now
     
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