Failing to download Smart Security 4 from ESET website

Discussion in 'ESET Smart Security' started by Gil123, Oct 12, 2010.

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  1. Gil123

    Gil123 Registered Member

    Oct 11, 2010

    I am failing to download ESET Smart Security 4 64-bit from ESET website.

    I am entering the credentials (username and password which were sent to my e-mail address ) to the pop-up window that appears when I click the 'Download' button and then click 'OK', but the pop-up window to enter the credentials keeps coming again and again with blank username and password fields so I have to enter the credentials again and again and no download file window appears.
    I have added to the trusted sites in IE 8 Internet Options and also disabled UAC but this doesn't help.

    I have Windows 7 Ultimate 64-bit running on HP Pavilion dv5 notebook.

    Help please :(
  2. toxinon12345

    toxinon12345 Registered Member

    Sep 8, 2010
    Managua, Nicaragua
    The username and password are case sensitive and the hyphen in the username is required

    The password is ten characters long and lowercase

    When copying and pasting, make sure you do not select an extra blank space.

    dont use the Letter "L" in passwords, use the number one (1) instead

    A big "0" is the number zero, a small "o" is the lowercase letter o.
    Last edited: Oct 12, 2010
  3. The Nodder

    The Nodder Registered Member

    Sep 6, 2006
    Or you could use your mouse to copy and paste each one of them and if you dont copy spaces it should work OK.

    Thats what I do.
  4. Rmuffler

    Rmuffler Former Eset Moderator

    Jun 26, 2008
    San Diego, CA USA
    If Toxin's and Nodder's advice does not help, please send me a personal message with your customer information and I will look to see if I can reproduce your issue. To send me a personal message, click on my user name above my post and select the option to send me a message.

    Thank you,
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