Failed updates causing excessive bandwidth

Discussion in 'NOD32 version 2 Forum' started by mikepark, Sep 10, 2007.

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  1. mikepark

    mikepark Registered Member

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    I have a large client with 2 of their workstations exhibiting this problem.
    Both workstations have previously been OK with updates working.

    In the last month there has been excessive downloads traced to these two PC's. Cost them $2K in excess bandwidth.

    It was traced to failed NOD32 updates.
    NOD32 is showing old files on both (same date ... 20070208 )
    Update starts and gets to about 60% of an engine update then fails so retries another server. (It gets about 5MB of an 8MB update each time). The result is that continuous retries are causing up to 1GB / day and it never completes.
    De-install/Re-install of latest NOD32 does not help.

    Any ideas appreciated.
     
    Last edited: Sep 10, 2007
  2. Blackspear

    Blackspear Global Moderator

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    Hi there, welcome to Wilders.

    Why are these workstations not getting their updates from the mirror? Why are they going direct to the Internet?

    Blackspear.
     
  3. mikepark

    mikepark Registered Member

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    Should have specified .. sorry.
    They are laptops ... used in office but also at branches. They have purchased the full server licence +160 and it was intended to update via VPN but time restaints have prevented this so far ... so they just get their update wherever they are from the web.
     
  4. Blackspear

    Blackspear Global Moderator

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    See HERE for a Dual update profile.

    Cheers :D
     
  5. mikepark

    mikepark Registered Member

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    Thanks for that link ... it will be implemented.
    However, in the meantime I had the unit with me back at my office.
    Tried every trick I knew without success ... still fell over and it tried to continually repeat updates as before.
    Even removed NOD32 and tried another product (Kaspersky) which claimed a few things. Ran spyware/adware detectors, rootkit detectors, reg cleaners, hijackthis etc. Reinstalled NOD32 and same problem.

    THEN ...

    I ran a sfc /scannow followed by a WinSockXPFix and bingo ... all OK. Updates work.
    I didn't try between the sfc and winsock fix (probably should have) but my gut feel is that it was a windows sockets corruption.
    I will try both these separately on the other machine tomorrow and post results.
     
  6. Blackspear

    Blackspear Global Moderator

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    You are welcome, and thanks for letting us know. Keep us up to date with your results.

    Cheers :D
     
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