'Failed update' on Smart Security 5

Discussion in 'ESET Smart Security' started by chuxterra, Sep 5, 2012.

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  1. chuxterra

    chuxterra Registered Member

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    Location:
    USA
    My computer regularly notifies me that my Eset Smart Security 5 update has failed to load. I have a proper activation code in place and it's paid for thru 5/2014. Connectivity is good and I also get an 'Error creating temporary file name' message and the end of each failure to update. Can anyone tell me how to straighten this out?
     
  2. TomFace

    TomFace Registered Member

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    Location:
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    Are you running XP? if so, see this knowledgebase article:

    http://kb.eset.com/esetkb/index?pag...earch&viewlocale=en_US&searchid=1346862815410

    Also you might review:

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2850&viewlocale=en_US

    If all else fails, open a trouble ticket with ESET US customer support:

    http://go.eset.com/us/support/contact/#
     
    Last edited: Sep 5, 2012
  3. chuxterra

    chuxterra Registered Member

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    Location:
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    Thanks Tom, you're first link answered the issue, I just needed to reinstall a 'Temp' file in windows, it worked:)
    I appreciate your help.
     
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