Failed to restore file, corrupted

I'm running the trial version of True Image and I'm trying to do my first test restore. I'm using the "Restore Data Wizard". I go through the process and select a single file to restore and when i "Proceed" with the restoration I get an "Failed to restore file or folder", "The file is corrupted" error. The same thing happens if I boot from the rescue CD. I've tried this with a few different files.

Funny thing is I can mount the backup image and restore the file that way with no problem.

I'm really hoping I can resolve this because I've been using Ghost for a few years and I like True Image a lot more. Of course it's got to work

Mark

 

I would appreciate some help please. Just to add this. I've verified the backup image and it is fine. No matter what file I try to restore I get the same error.

Mark

 

pc or notebook?

 

It's a pc

 

Hello Mark,

Thank you for choosing Acronis Disk Backup Software.

We are very sorry for the delay with the response.

Could you please provide us with the following information?

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem (initialize restoration process from within Windows) and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

- Make a screen shot or provide the exact text of the error message that you receive. Let us know when this error message appears exactly;

- Does the problem appear when you restore individual file(s) from both disk\partition images and file-based backups?

Then please submit a request for technical support using Ask a question before you purchase Acronis software link. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the most suitable solution as soon as possible.

Thank you.
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Alexey Popov