"Failed to registrate product" during installation

Does anyone know what does that message means? I'm trying to install the full version and when I fill out the registration details, it simply says "failed to registrate product". How can I get around this?

Thanks for any help.

Rob

 

Hello Rob,

Thank you for your interest in Acronis Disk Management Software.

Please make a screen shot with the error message you receive and send it to us along with your purchase information (i.e. purchase e-mail, serial number etc.).

Please collect the information requested above and contact us from our web-site: http://www.acronis.com/homecomputing/my/support/ . Please don't forget to send the link to this thread along with gathered information. This would allow us to investigate the problem and help you with the solution.

Thank you.
--
Semyonov Vasily