Failed to read from sectors

Discussion in 'Acronis True Image Product Line' started by pnanna, Jun 10, 2006.

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  1. pnanna

    pnanna Registered Member

    Jun 10, 2006
    I backed up an old drive yesterday.
    Today I want to restore those files to a new drive.
    I get a "Failed to Read Sector Error" all ove rthe drive.
    Any ideas?
    Newly installed WInXP SP2 Master on IDE0.
    Old drive with backup contents is Salve on IDE0.

    Booting into DOS and doing a directory search shows the .tib files,
    they're there and DOS can see them.


    Paul Nanna
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Paul,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure you use the latest build (3633) of Acronis True Image 9.0 Home. You can find the build number in the Help -> About dialog (it should 4 digit number). To get access to updates you should first register your software.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file. Please clarify when exactly the error message appears? Please explain your step-by-step actions which you took that led you to this error. Did you use Acronis True Image Bootable Rescue Media or did you use Acronis True Image in Windows?

    Could you please check the disks for errors?

    - Go to the Command Prompt (Start -> Run -> cmd)

    - Enter the command: "chkdsk DISK: /r"

    where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the issue and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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