Failed to read data from the disk

Discussion in 'Acronis True Image Product Line' started by Helveticus, Aug 5, 2008.

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  1. Helveticus

    Helveticus Registered Member

    Joined:
    Mar 26, 2007
    Posts:
    29
    Hello,

    I'm german, so please excuse my bad english. I have Acronis true Image Enterprise Sever 9.1.

    I run Acronis on my server and on workstations. On the server every time I make a backup the following error message appears:

    E000101F4: Failed to read data from the disk.

    Failed to read from the sector 47'995'378 of the hard disk 1

    I don't know if it is always the same sector.

    Is there a possibility that True Image always skip this message automaticaly?
     
  2. MrMorse

    MrMorse Registered Member

    Joined:
    Jun 12, 2008
    Posts:
    737
    Location:
    Germany
    Hi Helveticus from Germany ;),

    please look at this thread: Click

    EDIT:
    Especially post #9 and #11
     
  3. Helveticus

    Helveticus Registered Member

    Joined:
    Mar 26, 2007
    Posts:
    29
    Thank you.

    I'm not German, I'm from Switzerland, sorry, but I'm german speaking.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Helveticus,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for delayed response.

    The feature to automatically skip all errors was implemented starting with Acronis True Image Echo versions, and isn't present in Acronis True Image 9.1 Enterprise Server.

    Please notice that such error may indicate problems with some of partitions on the hard drive. We recommend you to run "chkdsk /r" command on all partitions of the respective hard drive to check them for errors.

    If there are no errors found, and the solution described in the thread MrMorse doesn't help, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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