Failed to read data from the disk

Discussion in 'Acronis True Image Product Line' started by jlphillips, Aug 28, 2006.

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  1. jlphillips

    jlphillips Registered Member

    Joined:
    Aug 3, 2006
    Posts:
    7
    When performing a scheduled backup we get dialog box stating:

    E000101F4: Failed to read data from the disk. The reference is to a physical disk that is NOT part of the backup. Since this is an unattended backup it prevents continuing until there is an input acknowledging the error and selecting how to handle it.

    Two questions:
    1. Is there a way to force the backup to continue without waiting for an input?
    2. Is there a way to prevent scanning of drives that are not part of the backup?

    Change the extension of the attached. It is a zip file showing screen shot of error.
     

    Attached Files:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jlphillips,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    I'm afraid that the answer to both these questions is no, there no way to do so. However, we have already received similar requests from other Acronis customers and do have plans to implement such features in the future versions of Acronis True Image. I'm afraid that the exact time for these features to be implemented is not decided yet.

    As for the problem you encounter, please make sure you use the latest build (3677) of Acronis True Image 9.0 Home which is available for downloading in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3677.

    Note that you should create new Bootable Rescue CD after installing the update.

    If the problem still persists with the latest build (3677) of Acronis True Image 9.0 Home then please check each partition of every hard drive installed in your computer by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists after checking the hard drives and updating the drivers then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Make a screen shot or provide the exact text of the error message that you receive;

    - Let us know when you receive this error message exactly;

    - Does the problem appear when you try to create both file-based backups and diks\partition images?

    - Does the problem appear both when you try to create backups from under Windows and when your computer is booted from Bootable Rescue CD?

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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