Failed to read data from disk

Discussion in 'Acronis True Image Product Line' started by mdavila, Jan 25, 2005.

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  1. mdavila

    mdavila Registered Member

    Joined:
    Jan 25, 2005
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    I am having trouble to consistently creating a backup image. Some days it creates a good image but most days it comes back with an error. The error is always "E000101F4: Failed to read data from the disk. Failed to read from the sector 56,410,331 of the hard disk 1"

    Does this mean I have a damaged hard drive? What can I do to remedy this situation?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mdavila,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    Also please check whether you have a card reader without the card inserted. If so please insert the card in it and try to create the image again.

    If nothing helps please send Acronis Report to support@acronis.com along with the link to this thread and indicate in the subject that you want to contact Ilya Toytman. Please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions. I will do my best in order to sort out the situation.

    Thank you.
    --
    Ilya Toytman
     
  3. Testtech

    Testtech Guest

    I just received the same error message. I do not understand your response. Does this error mean there is a problem with my hard disk at the sector mentioned in the error message?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Testtech,

    Thank you for using Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    Please accept our apologies for your inconvenience.

    The conclusion concerning the reason of the error cannot be made without performing some diagnostics. Could you please send me Acronis Report via e-mail support@acronis.com as well? I will try to help you with the problem.

    Thank you.
    --
    Ilya Toytman
     
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