We have been trying to sucessfully restore a test backup image to both VM and new hardware for the last several days. After booting from the CD and restoring the image with Universal Restore and adding the correct SCSI we receive a message that the restore has failed with the following error: Failed to install service from section 'atapi_Inst_secondary.Services'. I have read all the other threads here in regards to this message and NOTHING suggested there helps. The most sucessful restore that we have had to date, the server actually started to boot, but stopped with a STOP 0x0000007B error message - even in safe mode. In this instance the original server has SATA drives and the new server has SATA drives. VM restores don't even get as far as the "Please select the operating system to start" (with virtual IDE or SCSI drives - Virtual PC or Virtual Server - no I don't intend on doing anything with VMware - it's not an option for this site) When booting to recovery console with the Windows disk, FIXMBR and FIXBOOT do no allow us to get any further - however it does seem that all our data has been restored. We are using Acronis 9.5 to back up the server and the 9.5-8173 CD image. We chose Acronis as we were told that the universal restore "just worked" and if this test install was sucessful, we were intending to roll it out to over 500 servers and workstations that we support. I must say that I'm more than a little dissapointed that it has not kept it's promise. Is there anything further that we can do? Or will Acronis just not work with certain setups. Mandrake.