External USB device Problems

Discussion in 'Acronis True Image Product Line' started by nbuffington, Oct 6, 2005.

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  1. nbuffington

    nbuffington Guest

    Just downloaded the trial version (v. 9.0, build 2277) of True Image as a possible replacement for Norton Ghost. I'm having problems getting the software to recognize my external DVD burner (connected via USB) from the boot disk. When I'm ready to burn the image, my external DVD drive is not listed. The DVD burner is a Sony DRX-700UL, and my system is a Dell Optiplex GX-620 (with SATA drive), BIOS version A03. Any ideas?
  2. bradbort

    bradbort Guest

    Make sure your bios is setup to recognize the USB drive. If you don't see the bios recognizing it at boot up, TI will certainly not see it either
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello nbuffington,

    Thank you for your interest in Acronis Disk Backup Software.

    Please be aware that Acronis True Image 9.0 doesn’t write to DVD directly, instead it utilizes third party UDF packet DVD writing software. You can find more information in this FAQ article. This means that Acronis True Image 9.0 does not allow you to burn images to DVD when booted from Bootable Rescue CD. However, it still should be able to recognize your DVD drive and burn images to a CD-R\RW media.

    I would recommend you to try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

    If that does not help then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 9.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please also do the following:

    - Start command prompt;
    - Go to \Program Files\Common Files\Acronis\CDRecord folder;
    - Run "cdrecord –scanbus > scanbus.txt" command and collect the scanbus.txt file.

    Please keep your external USB DVD drive connected while creating Acronis Report, Linux system information and scanbus.txt file.

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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