External Drive not Recognized

If I connect to my WD External Combo drive via USB, I can recognize the drive and any images I make in both Windows and when I boot from the Acronis Boot CD from PCDOS. If I connect via Firewire, I can only recognize the drive in Windows. when I boot from the Acronis Boot CD I made, from PCDOS, I get an error message when I try to access the WD combo drive. It tells me it can't reconize it.

I've tried to get help from Acronis support at least twice and can't get an answer.

Anyone here help me?

 

Sounds like either a driver related issue or the infamous "Acronis is behind the curve when it comes to hardware support" gremlin popping its head up.

What OS?

 

WindowsXP, SP1. I've a Compaq Presario, 6000 series. The strange thing is, when I *previously* used Ghost, I could only see the drive via Firewire, not USB when booting from PCDOS. With Acronis, it's the exact opposite. (BTW-Ghost was uninstalled completely-including all registry entries).

 

Anyone from Acronis support who might be reading here, feel free to jump in and make a (any) recommendation(s). Don't be shy.

 

Hello --

Thank you for taking the time to contact us and for your interest in Acronis
True Image (http://www.acronis.com/products/trueimage/)!

Hmm, actually I believe it's a driver issue. Please, can you tell me the model of your external drive and I'll pass it on to our developers and testers, so that we could test it and add a fix to the driver?

Thank you.

--
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence

 

Thanks for your reply. It's a Western Digital 120 GB USB/FireWire Combo Drive, Model WDXC1200JBRNN. Please let me know if you need any additional information.

 

Hello --

Yeah, can you also please do the following?

- Create bootable rescue diskettes;
- Open the bootwiz.cfg file on the first diskette;
- Remove the "quiet" keyword from the last line;
- Boot the computer from the bootable rescue diskettes and wait for # prompt to appear;
- Issue the following commands:
mkdir mntdir
mount /devfs/floppy/0 mntdir
cat /proc/bus/usb/devices > mntdir/usb.txt
umount mntdir
- Send me the usb.txt file from the diskette.

Thank you.

--
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence

 

I'll take care of that tonight when I get home. Assume you want this done on the machine I have the firewire/USB Connection? To what email address do I send it? Or do I post it on this forum?

 

Hello --

Either send it here on forum or to ag-at-acronis.com

Thank you.

--
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence

 

For some reason, after making six floppy disks and trying to boot, I get read errors on disk 2. The disk is fine and can be read in windows. I've reformatted and tried again. Same issue. I don't have more floppies handy; I don't use them for anything, anyway.

Something I don't recall if I mentioned previously is the first error I get when I first boot from the Acronis Boot CD:

ieee1394:CinfigROM quadlet transaction error for node 0-00:1023

After about 60 seconds or so, I get the Acronis PCDOS menu and of course, can't see my WD External Hard Drive.

Does that error message help in figuring out why I can use the Firewire port with Acronis Recovery Manager? I'd really like not to fool around with a bunch of floppies to try to figure this out.

Thanks in advance

 

Please contact me (as you are not registered here and I can't send you the private message) for the special link for the build that might solve the problem.

Thank you.

 

You can email me at: leehigdon3 at comcast dot net. Thanks for your help.

 

I tried build 627 to see if the problem I reported in this thread was finally resolved. It is not. While I no longer get this error message when I Boot from the Acronis build 627 boot CD:

ieee1394:ConfigROM quadlet transaction error for node 0-00:1023[/B]

I still cannot "see" the WD External HD when it is connected via firewire. If connected via USB 2.0 port, no problem.

 

i hav someone with a similar problem, the WD external drive doesnt seem to be getting detected with both usb 2 and firewire.

 

Hello A|ex,

Could you please let us know what version of Acronis True Image causes the problem? Have you tried the "acpi=off noapic" workaround (please see https://www.wilderssecurity.com/showthread.php?t=55317)? Have you tried to boot from "Safe" and "Full" version of Acronis Bootable CD?

Thank you.
--
Ilya Toytman