Exploring image: "access denied"

Discussion in 'Acronis True Image Product Line' started by jbooth, Jan 13, 2006.

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  1. jbooth

    jbooth Registered Member

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    I want to explore an image of a laptop partition that I created a while ago. The image is in several "segments," and is stored on an external drive (firewire connection to the main pc). I'm running Acronis True Image Version 8 from the main PC.

    I have checked the image regarding "Check Image," and the image is ok. I use the "Explore Image" function of the TI main panel to create a virtual partition for the image. It "goes," and is labeled with an appropriate letter.

    When I try to explore the image, I get the following notice:

    "Not accessible; access denied."

    I have checked other images that are also stored on the external drive and they can be explored. This one image can't. However, it is "certified" by Acronis V8 as being an OK image.

    What am I doing wrong, or what is happening here, that I can't access the image via "exploration?"

    Any advice would be greatly appreciated!

    -- John
     
  2. cyberr8der

    cyberr8der Registered Member

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    I had this same problem. I was getting access denied when trying to explore the files in the image. If it's the same problem, I had to boot into safe mode and take ownership of the files. Once I took over ownership I had no problems.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello jbooth,

    Thank you for choosing Acronis Disk Backup Software.

    Please take a look at this FAQ article in order to resolve the issue.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  4. jbooth

    jbooth Registered Member

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    I'm not sure it is the same problem or not. I just looked over the recommended procedures in taking "ownership" over files, and the procedure looks fairly intimidating! (I also tried the procedure, but it didn't work for me."

    Again: the issue is in my exploring a stored image on a portable drive. I have noticed, however, the following: if the file originated from the C partition of the regular computer (here: laptop), that image could be explored when on the portable drive; if, however, the image originated from the D partition of the laptop, then the image could not be explored.

    My guru friend has looked over the permissions for all my drives and computers, and I am the administrator on all of them. The rights are ok for all of them. This is very confusing to me!

    How can I explore the image without having to go through all the Microsoft procedures of taking ownership of folders/files--when I am the administrator?!

    Also: my guru buddy has also run into the un-explorability issue, but has said that when he has tried to re-install an image from such files (via the run-up CD-ROM, everything works.

    Can anybody provide me some transparency here? Puhhhllleeeeeez!

    :)

    -- John
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please create Acronis Report and Windows System Information as it is described in Acronis Help Post?
    This information would let us investigate the problem under consideration thoroughly and provide you with a possible workaround.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  6. cyberr8der

    cyberr8der Registered Member

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    I agree this is a serious flaw with this software. With that being said what you have to do is:

    restore the image.
    boot into safe more and take ownership of the files.
    Then you can explore the files.

    To my knowledge you will never be able to explore the image itself. The fact that you're an administrator doesn't matter. The bottom line is the SID. If the SID is different (and it is) it thinks like the drive is a separate PC which you will see is owned by the SID not administrator account you're using.

    Make sense?
     
  7. jbooth

    jbooth Registered Member

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    =============

    Well, first off, thanks for getting back to me! Is a better feeling knowing that I'm not stuck out in a cyber black hole, freezing--and all alone with my misery!

    I'm not a computer IT expert, but your explanation does take some of the mystery out of the situation. However, was is really (to me) backasswards here (!), is the fact that in spite of my knowing the password of the images, I can't get Acronis to cough up the goods for an explore-image run. Plus: there is, apparently, no problem if the image was taken from the C partition (i.e., when one is working with a C-partition image).Thus, I'm, wondering (again: I'm not an IT expert, so maybe I'm missing something here) if the SID problematic is the culprit here, why does the explore-image function work with C-partition images? I.e., when I read from the external drive an image that was effected from the C-partition of the Laptop, I can explore that image on my desk PC with not problem.

    Seems to me, that if I can read the Laptop C-partition image on my desktop PC via "explore image," that this function shoud also work with the Laptop D-partition image. Shouldn't this SID factor play a similar role?

    Again, thanks for getting back to me.

    -- John
     
  8. cyberr8der

    cyberr8der Registered Member

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    Good question. However, I don't have the answer. You would think it should work both ways. I personally think that if you have the password to the image that should be all you need. Sometimes people don't have the space to restore the image so they can take ownership. Then what? Maybe Acronis Technical Support can let us know if they are working on this or noto_O?
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello jbooth,

    You may not be able to explore an image of your laptop's D: partition, because the access to this partition is limited by the permissions configuration (right click on the drive in Windows Explorer -> Properties -> Security). The other reason may be that your laptop's D: partition contains some files\folders with limited access (e.g. My Documents folder).

    Please be aware that this problem is not related to Acronis software, but to some Windows peculiarities.

    Please also note that if the workaround suggested in the above mentioned FAQ article does not help then you can also try becoming NT AUTHORITY\SYSTEM on Windows 2000/XP/2003.

    Thank you.
    --
    Alexey Popov
     
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