Expected turn around time for Support Tickets?

Discussion in 'ESET NOD32 Antivirus' started by Deru, Dec 17, 2007.

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  1. Deru

    Deru Registered Member

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    Until now, we have been happy customers of ESET for the past 2 years (we are coming up on renewal).

    Last week, one of our computers had a drive failure and we decided to upgrade from Windows XP 64 bit to Vista. In doing so, we had to reinstall the nod32 software - but our username/password is not working.

    I opened a ticket on 12/12/2007 at 10:27 MST asking for help giving as much detail as possible.

    We received an auto-response immediately.

    Then nothing.

    So I replied back asking for an update.

    No reponse.

    2 days go by, I ask again - this time cc'ing suport@eset.com

    Since we are up for renewal (and I even mentioned that in the second request for update) I find it hard to believe that we are not getting a response at all.

    Is this standard ESET support service? I am having a hard time placing the security of my company in the hands of a company that will not even answer their own trouble tickets.

    our ticket: ESET New Case Customer Notification - 68140 - can't use license


    Thanks
     
  2. Deru

    Deru Registered Member

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  3. ASpace

    ASpace Guest

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