Ewido Reboots my PC..?

Discussion in 'other anti-trojan software' started by Jeremy2, Nov 10, 2004.

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  1. Jeremy2

    Jeremy2 Registered Member

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    After the last update (today), each time I rum Scan memory, my PC reboots.
    Any one has any idea why this is happening?

    Regards, Jeremy
     
  2. TopperID

    TopperID Registered Member

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    See my thread below.

    So it seeems I am not the only one!

    I've tried everything under the sun for the last couple of days to no avail. So I'm just going to sit it out from now on!
     
  3. Infinity

    Infinity Registered Member

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    what other security software are you using: like ssm or pg? or Outpost firewall prevx?
     
  4. jayt

    jayt Registered Member

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    I don't have same problem but something similiar. When I manually update ewido, sometimes it tells me I have to reboot before I can update. No problem with automatic update.
     
  5. Chris12923

    Chris12923 Registered Member

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    This is normal as some updates require a reboot.

    Thanks,

    Chris
     
  6. Jeremy2

    Jeremy2 Registered Member

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    The PC reboots every time, I run Ewido memory Scan. Not just the first time when I had the new updates.

    The other soft installed I have are Prevx, KAV, and Sygate.
     
  7. Jeremy2

    Jeremy2 Registered Member

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    Re: Ewido Reboots my PC..? Update

    My PC reboots, when Ewido scans the KAV process.
    Disabled KAV, and Ewido memory scan works fine.

    My question, is this normal?
     
  8. Don Pelotas

    Don Pelotas Registered Member

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    Re: Ewido Reboots my PC..? Update

    No Jeremy, that's not normal, contact their support http://www.ewido.net/en/?section=support . :)
     
  9. peter.ewido

    peter.ewido former ewido team

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    @Jeremy2:
    Which KAV-Version? Some special settings? Thanks ;)
     
  10. TopperID

    TopperID Registered Member

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    With me it's KAV Personal Pro 5.0.14, no special settings.

    When I tried disabling KAV I still got the reboot though! I'm not going to try again 'cos each of the reboots knocks out my Zone Alarm settings and I'm sooooo fed up resetting it constantly!
     
  11. Jeremy2

    Jeremy2 Registered Member

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    I'm using KAV personal Pro 4.5.104
    As for the setting no special one.
    From the default I changed the following(I think):
    Scan of the following file types: From All infectable To All
    Enable code analyzer

    TopperID, have you seen that the reboot is taking place when KAV process is scanned. Just pay attention to the bottom of the Ewido window, and see which process it doesn't like, and reboots. May be in your case it's not KAV, it's something else, ZA may be? just pay close attention to the Ewido bottom window.
     
  12. peter.ewido

    peter.ewido former ewido team

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    I managed to reproduce the BSOD with KAV 4.5, KAV 5.0 is working here.
    Let's see what we can find out ;)
     
  13. TopperID

    TopperID Registered Member

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    Yes, as I said in my other thread , it definately reboots when scanning KAV; except when I disabled KAV, it then rebooted when Ewido was mentioned!

    I never normally lose my ZAP settings when I reboot - that only happens when Ewido does the rebooting!

    Needless to say , memory scans with Ewido were fine right up until that recent large download which changed Ewido (ProcessGuard jumped up and told me so!).
     
  14. Chris12923

    Chris12923 Registered Member

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    Correct. When you do a normal shutdown ZA saves its info when an unexpected shutdown occors it doesn't save it in my experience.

    Thanks,

    Chris
     
  15. peter.ewido

    peter.ewido former ewido team

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    It should now work with the latest update... Sorry for the inconvenience! ;)
     
  16. Jeremy2

    Jeremy2 Registered Member

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    Excellent Support service.
    After the new update, Ewido memory scan works perfectly.
    Thanks fish25 for your time and effort
     
  17. TopperID

    TopperID Registered Member

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    Yeeeees! It now works! :D

    Thanks a lot Fish, if only others could be so responsive ;)
     
  18. Starrob

    Starrob Registered Member

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    Fast response is among one reasons that I like Ewido




    Starrob


     
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