Ewido not updating!

Discussion in 'ewido anti-spyware forum' started by SimonCC, Sep 19, 2005.

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  1. SimonCC

    SimonCC Registered Member

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    grrr! Ewido is not updating. It has not updated since 7.9.2005! When I go to manually update, it says 'connecting to ewido' but never connects! Is there some kind of massive server failure or what? Man I am getting pissed off with security apps giving me problems! :mad:

    please help.

    S.
     
  2. Siro

    Siro Registered Member

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    Try reinstalling it and updating it again thats all i can say...
     
  3. SimonCC

    SimonCC Registered Member

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    If I uninstall ewido I think I will leave it off. A program that just messes up and needs reinstallation is not good enough in my book.
     
  4. peter.ewido

    peter.ewido former ewido team

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  5. SimonCC

    SimonCC Registered Member

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    thanks for that fish25, it now works. However, I am slightly weary of the fact that such a tool exists - is it a known problem of ewido that regularly needs clearing up?
     
  6. Don Pelotas

    Don Pelotas Registered Member

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    I have used Ewido 7-8 months and haven't seen this myself. :)
     
  7. SimonCC

    SimonCC Registered Member

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    I beleive there is a post bellow regarding some other update issues...anyway, all is now well.
     
  8. Don Pelotas

    Don Pelotas Registered Member

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    Yes, i know, but this doesn't mean you and i & a whole lot of others will see these issue's there always is for some users on a forum. :)
     
  9. SimonCC

    SimonCC Registered Member

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    I was merely pointing out that if such a clean-up tool exists, these problems must be wide spread.

    'this doesn't mean you and i & a whole lot of others will see these issue's there always is for some users on a forum'.

    Equally, although you might not have the problem, it does not mean that you will not get it or that the claims of people having such problems should be reduced to heresay. My computer is very clean, if this problem occurs it is an ewido issue.
     
  10. gre87y

    gre87y Registered Member

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    I had problems updating ewido . The cleaning tool works like a charm. Thank you
     
  11. chew

    chew Registered Member

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    Hi

    I had problem updating too but I managed to sort it out with the help from Fish & Don.

    This is the thread and check them out.
    Ewido update

    I know the easiest answer is to uninstall and to install again but I just refused to be defeated by simple update problem.

    Now it working again.

    :D
     
  12. ozonebfree

    ozonebfree Registered Member

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    I ran the SignatureCleaner yesterday, and the update worked after that , today it did not update again until i ran the cleaner again.. I wonder if i have to run the cleaner everyday so i can update .
     
  13. peter.ewido

    peter.ewido former ewido team

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    :( error message?
     
  14. ozonebfree

    ozonebfree Registered Member

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    no error messages, i just clicked on update and nothing happened, so i ran the cleaner and after that it updated . same thing happened today, so i ran the cleaner again and again it updated afterwards.
     
  15. SimonCC

    SimonCC Registered Member

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    Although updates work if I do it manually, ewido is not automatically updating at all!! I have not seen the little notification bar appear for at least a month now. What is going on? It seems ewido has some update issues and so I think I and anyone with problems along these lines would appreciate an explanation from ewido.

    thanks,

    S.
     
  16. peter.ewido

    peter.ewido former ewido team

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    If manual updating from within the program works, the automatic updates will also work (if enabled)... If the built-in manual updater also isn't working, please delete all files in the "ewido\security suite\signatures" folder... Also, please keep in mind the update servers are polled in an hourly interval...
     
  17. SimonCC

    SimonCC Registered Member

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    I have had no auto updates for the last month and so the fact that auto updates poll hourly does not mean much. I am at my computer for manys hours everyday at the moment and ewido will simply not auto update...its as simple as that.

    I will wait for another couple of weeks to monitor ewdo and if it still does not seem to be auto-updating, I think ewido and I will have to part company.

    S.
     
  18. peter.ewido

    peter.ewido former ewido team

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    How do you update then? Do you use the internal updater or do you download the updates manually from our website?
     
  19. SimonCC

    SimonCC Registered Member

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    I open up ewido and click on update. That works fine, its just the 'auto' part that does not seem to be working...
     
  20. peter.ewido

    peter.ewido former ewido team

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    How often do you update manually? Have you already tried waiting at least 1 hour after an update has been released?
     
  21. SimonCC

    SimonCC Registered Member

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    I have not tried that yet. Will do so and report back. Thanks for the help fish25 - please do not take my rants to mean anything personal, I just hate it when programs start/seem to be acting up!

    S.
     
  22. SimonCC

    SimonCC Registered Member

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    Ok, all sorted now, Ewido just auto-updated (funnily enough it did so as I was writing about in a thread!). Excellant! Sorry for crying wolf and thanks for your help fish25.

    S.
     
  23. vinzenz.ewido

    vinzenz.ewido former ewido team

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    If you still have problems with your updates please now use this version of the SignaturesCleaner.exe :

    http://download.ewido.net/SignaturesCleaner.exe

    Download
    Execute

    And if you still can't update reboot. Now it should be fixed.
     
  24. Wolfe

    Wolfe Registered Member

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    Very useful - thanks vinz :cool:
     
  25. cupez80

    cupez80 Registered Member

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    i cant update ewido if ewido installed on pc behind kerio winroute. is there any specific setting ?
     
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