Ewido not updating

Hello,

the following message is displayed: "connection error during receive". The last update is from 18th of this month.
In IMON's compatibility setup both 'ewidoguard.exe' and 'securitysuite.exe' are set to 'higher compatibility'.
Ewido was and still is allowed to connect in 'Look & Stop' firewall.

Kind regards,

PeterVO

 

could be that they have some server issues...I am sure Fish will elaborate on this further.

my problem was solved when I had set nod to high compatibility mode

 

Could you please go to update.ewido.net and tell me the IP address that is shown? Thanks!

 

Hello Fish,

the IP-address shown in the browser is 217.172.187.213

Kind regards,

PeterVO

 

Hello Fish,

after I did the above, i tried to update Ewido again and believe it or not but now it works again ?! What a magical trick!

What was the reason for the update not working before?

Kind regards,

PeterVO

 

When did you try the last unsuccessful update?

 

Around noon today or somewhat earlier.

Kind regards,

PeterVO

 

Hmm... If it should happen again, could you please check which update server you are using? Thanks

 

I had it yesterday a lot of times... The IP is: 212.112.236.135

 

Hello,

it happens again this morning with IP 217.172.187.213 (=the same as yesterday).
So not able to update.

Kind regards,

PeterVO

 

Hello,

A bit of investigation revealed the following.
Lately I've started to use AdMuncher instead of Proxomitron but use both (not together!) on and off. When I use Proxomitron and explicitly select the option in Ewido to use localhost as proxyon port 8080, the update is done. In the past when using Proxomitron only I never had to use this proxy-setting.
Could it also be that for a successfull update, Internet Explorer has to be the default browser? At the moment Opera is the default one.

Kind regards,

PeterVO

 

No

 

And here we go again:

Today update errors again, which even prohibited me from updatting manually...

No problem pinging it though... IP is 212.172.187.213

 

Hmm, very strange... We didn't change anything ;(

 

I haven't had any issues myself, ewido is updating normally ..

 

I got that error twice yesterday. Updated ok the third time.

 

Randy, maybe you are the lucky one to be on a server with a different IP?

I don't write this to be funny or something...

And uhm... just now Ewido says "update needed", nothing happened and yes, again the same error.... So Fish: please put me on a different machine

PS: after EIGHT manual update tries the update worked... the eight tries all gave that error which I printed here in the attachment.

 

Hmm, could it be a firewall or something preventing update.ewido.net from pointing to a different address?

 

The fact that a manual update works after 8 (!) times brings me the idea that something is wrong with the server... can you agree on that?

 

Hmm, as we use DNS round robbing it could also be that your (local) DNS cache got refreshed and the sub-domain now points to a different IP. Very strange... ;(

 

You're correct. The IP now is 212.112.236.135 and a ping showed that this server is much slower than the other and also even gave a time out...

 

i have the same problem when i tried to update ewido. what should i do ?

 

Close the GUI, shutdown the guard if full version and go into the Ewido folder and delete the content of the signatures-folder (not the folder!), open the GUI and update, reboot when finished.

 

"Don Pelotas: Close the GUI, shutdown the guard if full version and go into the Ewido folder and delete the content of the signatures-folder (not the folder!), open the GUI and update, reboot when finished."

Hi Don Pelotas

I have tried your method but it did not work.

I keept getting this message at the bottom of Ewido GUI "You need to restart before you can receive new updates" and I have restart my PC so many times without successfully updating anything at all.

Any ideas?

Chew

 

Try to download the full database here and reboot after installing it.