ESS delaying Foxit Reader

Discussion in 'ESET Smart Security' started by Riony, May 9, 2009.

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  1. Riony

    Riony Registered Member

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    I had noticed a delay of about 3 seconds when I closed Foxit Reader (a popular PDF reader). Then I looked for answers in the Foxit Reader's forum, and I found out that this program writes a configuration file before actually closing (FoxitReader_Preferences.ini). The delay is caused due to ESS, because if the antivirus protection is deactivated Foxit Reader closes immediately.

    I suppose ESS analyzes the file being created but it is too much time for a small file with barely 7 Kb

    Thanks
    ________________
    Win XP SP3
    ESS v4.0.424
     
  2. Xophile

    Xophile Registered Member

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    I can confirm that very same issue on my system.

    I added the file to the exclusion list and now Foxit closes immediately

    (my file is 24kb, still very small for 2-4 seconds of scanning time)
     
  3. Xophile

    Xophile Registered Member

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    I would really appreciate a response for Marcos or any other connected to Eset.

    Thanks!

    /Matt
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Just out of curiosity, if you run a file monitoring utility and filter on the FoxitReader_Preferences.ini file, how many read/write operations do you see against the file when the main application is closed?

    Regards,

    Aryeh Goretsky
     
  5. Xophile

    Xophile Registered Member

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    Aryeh:

    Process Monitor gives me the following information after opening Foxit Reader and closing it (no PDF loaded, simply the program)

    Reads: 953
    Writes: 228

    This can't be good?
     
  6. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    It sounds a little high for such a small file, but it would probably be best to check with the author of the program. Maybe the .INI file contains many small entries.

    Regards,

    Aryeh Goretsky
     
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