ESS can't delete infected files.

Discussion in 'ESET Smart Security' started by shitu, Nov 27, 2009.

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  1. shitu

    shitu Registered Member

    Joined:
    Oct 31, 2009
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    Greetings. Got a question here, one of my friend uses ESS and her ESS can't delete infected files, it just says ## files infected. However I just tried to set as default settings and it wasn't worked even after resetting. Any idea(s)?
     
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
    Posts:
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    It's not clear what you exactly mean. Is your friend getting an error deleting the file? Couldn't it be that he/she ran the scan in scan-only mode (without cleaning)?
     
  3. shitu

    shitu Registered Member

    Joined:
    Oct 31, 2009
    Posts:
    15
    Just figured it out.
    Thanks Mr. Marcos.
    She ran scans with right clicking on drive and selecting scan option. Looks like it doesn't cleans infected files. She ran a custom scan from "Computer scan" option and it just removed infected files.
    Cheers,
    M.A.P.
     
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