ESS Beta2 Error on Update-0x3fff

Discussion in 'ESET Smart Security v3 Beta Forum' started by KaneComputing, Aug 28, 2007.

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  1. KaneComputing

    KaneComputing Registered Member

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    I recently installed Beta2 and it had been updating normally on my Windows XP machine. Until today. Most recent update is 2488 (2007082:cool:. Now it won't update and shows the error message "Undocumented Severe Error 0x3fff".

    It appears to happen just after downloading a particular update file (see screen capture).

    Anyone else seeing this?
     

    Attached Files:

  2. KaneComputing

    KaneComputing Registered Member

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    This error fixed itself. I restarted the computer and while I was away, it updated itself normally.

    So never mind, ESS Beta2 continues to function normally.
     
  3. Ven

    Ven Registered Member

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    I encountered the same problem.
    I updated manually the virusdefinitions. First time it failed. The second time i was succesfull.

    So the problem fixed itself (I think, because it functions normally now)
     
  4. osip

    osip Registered Member

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    I have exactly the same with signs 2505 and manual update...still there after reboot...
     
  5. Marcos

    Marcos Eset Staff Account

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    What about clicking on the "Update virus sd" link several times? Does it make a difference?
     
  6. osip

    osip Registered Member

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    No, it does´nt...upd.ver+nup1,nup2 and then the error...What´s the latest signs?
     
  7. osip

    osip Registered Member

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    restored snapshot to 9.04 with signs 2502...The same picture...It seems as the loading of sd fails in the final stage 75%...
    --------------
    added: went back to sd 2501...the same! Must be some bug...managed to get update to sd2505 earlier,now from 2501,2502 not able to do that...
     
    Last edited: Sep 5, 2007
  8. VIPOR1

    VIPOR1 Registered Member

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    I am also having this problem.
    Last successful update was to 2505.
     
    Last edited: Sep 6, 2007
  9. osip

    osip Registered Member

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    Made a repair install...still the same but this time with the popup " base file missing "...Is this fixable, if so how?

    ------
    added: seems as the update goes through but is´nt registered within the prog...
     
  10. crummock

    crummock Registered Member

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    I've now got this on 2 machines on separate networks. Also now started getting another warning: 06/09/2007 08:50:19 Antispam: Error writing antispam counters. This last error repeats for each email that Outlook sees. The lack of virus update MUST be fixed NOW or ESS cannot continue to be used.
     
  11. crummock

    crummock Registered Member

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    Seems to be ESS only. The AV only Beta seems to update OK so far.

    Come on ESET this is important, let's have a response.
     
  12. osip

    osip Registered Member

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    The fact is that we are several with exact same problem...I´m sure we will have an answer when this has been sorted out...
     
  13. crummock

    crummock Registered Member

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    Would be nice for ESET to keep people informed though. After all we are helping them perfect teh product and they act as though they are doing us a favour.

    MAybe time to look elsewhere if their attitude is so poor.
     
  14. backspin

    backspin Registered Member

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    I had the same problem (signature 2505), tried several time to update manually including reboot but allways the same failure.
    So I uninstalled and manually deleted the folder including the updatefiles/logs (4 windows vista -> c:\programmdata\eset\eset smart security). Then made a new install ESS Beta2 and now I could update to signature 2508. But I think w'll see if the next update is working accurate...

    Update
    ...while updating from 2508 to 2509 got a "General Compiler Error" and so I reinstalled 2nd time today. No need to say that I could update now to 2509...I'll keep an eye on it.

    Update
    ...updated successfully from 2509 to 2510

    I hope this could help the people from eset to fix this problem.

    regards
    backspin
     
    Last edited: Sep 6, 2007
  15. Marcos

    Marcos Eset Staff Account

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    If possible, please compress the content of the "C:\Documents and Settings\All Users\Application Data\Eset\Eset Smart Security\Updfiles" folder, all current modules from the Eset folder (em00*.dat) as well as export the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Eset\Eset Security\CurrentVersion. When done, upload it to an ftp server or PM me for anonymous access to our ftp.
     
  16. crummock

    crummock Registered Member

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    I have all the files ready and have PM's Marcos and am awaiting a reply.
     
  17. osip

    osip Registered Member

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    The same here...
     
  18. crummock

    crummock Registered Member

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    Files uploaded as requested.

    Hopefully we'll get a prompt response as working with outdated definitions is not good.

    BTW updates still work on my third machine which is XP. Failing machines are Vista but were OK until 4th/5th September.
     
  19. osip

    osip Registered Member

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    Uploaded here also...Failing system XP Pro sp2...1st problem since 1a in my case...
     
  20. crummock

    crummock Registered Member

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    Well I got one of my Vista machines using latest definition by copying files fom a working XP machine and rebooting but the failure still comes back when you click to run an update.

    2 errors are in the logs:

    06/09/2007 21:56:41 Update Updater: retval = 0x1102, failures: 2 NT AUTHORITY\SYSTEM

    06/09/2007 21:56:41 Update Base file missing. NT AUTHORITY\SYSTEM
     
  21. BarneyBadass

    BarneyBadass Registered Member

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    What's really weird is that ESS finally came back with a "Green" symbol.. indicating all was / is well..

    After a couple of re-boots; now I have the "RED" symbol indicating things aren't good any more...

    I can't quite sort out why it changes to green then red then green then red..

    Does ESS celebrate Christmas and it thinks it's a red / green diode that changes color for the season? :D
     
  22. crummock

    crummock Registered Member

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    Another interesting development in my testing of trying to understand this:

    If I set my XP machine, which updates correctly from ESET, as a mirror and then point the troublesome Vista machines at the XP mirror instead of at ESET it then updates perfectly.

    Looks like some issue at ESET end ?
     
  23. SweX

    SweX Registered Member

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    Hi.

    I got the same update error ( Undocumented severe error (0x3fff)

    Last successful update: 2007-09-05

    Version of Virus signature database: 2505 (20070904)

    Regards SweX.
     
  24. BarneyBadass

    BarneyBadass Registered Member

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    Perhaps someone at ESET can sort this out... Evidently I don't see what's causing the problem.


    9/6/2007 3:42:56 PM Kernel Error initializing file submission system.
    9/6/2007 3:42:53 PM Kernel Virus scanner initialization failed. Most of Eset Smart Security modules will not function properly.
    9/6/2007 3:39:22 PM Kernel Error initializing file submission system.
    9/6/2007 3:39:22 PM Antispam: Error loading updated data files.
    9/6/2007 3:39:19 PM Kernel Virus scanner initialization failed. Most of Eset Smart Security modules will not function properly.
    9/6/2007 12:57:33 PM Kernel Virus signature database successfully updated to version 2510 (20070906). %BUILD="1550"%VERSIONID="2510"%DATE="131533062"%TIME="0"%VERSION="2510 (20070906)"
    9/6/2007 10:55:59 AM Kernel Error initializing file submission system.
    9/6/2007 10:55:56 AM Kernel Virus scanner initialization failed. Most of Eset Smart Security modules will not function properly.
    9/6/2007 10:47:48 AM Kernel Virus signature database successfully updated to version 2509 (20070906). %BUILD="1548"%VERSIONID="2509"%DATE="131533062"%TIME="0"%VERSION="2509 (20070906)"
    9/6/2007 9:47:14 AM Kernel Error initializing file submission system.
    9/6/2007 9:47:11 AM Kernel Virus scanner initialization failed. Most of Eset Smart Security modules will not function properly.
     
  25. evilharp

    evilharp Registered Member

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    Same error here (Beta 2 - Vista x64)

    I'm on dial up, so I have the pleasure of watching the files download.

    Today I get:
    update.ver - ok
    em002_32_n6.nup - ok file 1/3
    em003_32_n1.nup - ok file 2/3
    unknown (status bar, no details)- fail 3/3 o_O?

    Events Log indicates

    06/09/2007 9:14:06 PM Update An error occurred while downloading update files. NT AUTHORITY\SYSTEM

    Is there a bad file on the server - or - is the update.ver corrupt/pointing to something that isn't there?
     
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