ESS attack messages - false positives?

Discussion in 'ESET Smart Security' started by mvdu, Oct 9, 2008.

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  1. mvdu

    mvdu Registered Member

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    Can I turn the attack detection off? No other security programs said anything. Here are a couple of quite a few similar log entries:

    10/9/2008 2:25:32 PM Detected DNS cache poisoning attack (my router):53 (my computer):59907 UDP

    10/9/2008 2:24:17 PM Detected DNS cache poisoning attack (my router):53 (my computer):49789 UDP
     
  2. mvdu

    mvdu Registered Member

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    Never mind - I sent a refund request because ESS would not work with my HIPS, even with the firewall turned off. Does Eset give refunds?
     
  3. mvdu

    mvdu Registered Member

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    The problem seems to be Online Armor's fault and not Eset's. I'll be ok with canceling the refund if Eset doesn't do it.
     
  4. mvdu

    mvdu Registered Member

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    No answers at all from support. I think e-mails go into a black hole.
     
  5. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I am assuming you purchased the software from ESET's U.S. office and contact their technical support department about the order, correct?

    Please send me the sales order (SO-###...) number from your order, the username portion of your license (the part which begins with AV-###... or EAV-###...) and the case number(s) of any ticket(s) you have opened with ESET's U.S. technical support department via the forum's PM (private messaging) system and I will see if I can get someone to assist you with your license.

    Regards,

    Aryeh Goretsky
     
  6. mvdu

    mvdu Registered Member

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    Thank you - you have a PM from me.
     
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