Problem solved. Went to the Green icon and solved it that way. Nice job ESET. I wonder for the computer novices out there that don't have a license yet how hard their task will be? I am not complaining just trying to get to the bottom of the problem. Running windows 8 pro 64-bit upgrade. Eset SS 220.127.116.11 downloaded ess_nt64.enu.msi - wanted the offline installer. When I tried to uninstall the old version I got the screen asking me why I wanted to delete ESS. I responded with "uninstalling temporarily". Then it just hung there doing nothing. Then I went to the spot that ESS downloaded the program to and clicked to install it. Up came a screen telling me it was searching for the program and it hung there doing nothing. So I am still using V. 18.104.22.168 and stuck.