I had the trial installed to see if 5 was worth getting and got a firewall initialization error today. I couldn't fix it, and the error kept saying to restart or reinstall. So I opted to reinstall the trial. My uninstall got stuck, I left it for an hour and it never finished, was at the end of the uninstall. I finally forced it to close because it was stuck in the same place for over an hour (broke slow). Knowing that every file probally wasn't removed, I removed every registry entry I could find for ESET, along with any files and folders for ESET. I removed everything on my system from ESET except for the installer. Note: I used the uninstaller in safemode prior to deleting the files. So my system "shouldn't" have any issues what so ever reinstalling because everything is gone, right? Wrong. I install, get all the way to the end of the installation, I get through the drivers and all the way to where it's removing the temp files from the installer. Suddenly "Rollback" and it uninstalls itself. "Eset Smart Security installation was ended prematurely." Now, I've been trying to figure this out for over 6 hours now and I can't figure it out. I've reinstalled uninstalled several times doing everything to remove the files with each attempt, and nothing works. Googleing the problem pretty much points to these forums, and yet no one has a solution. I did find one thing odd, now that there is absolutely nothing left of ESET besides the installer, when I opened my e-mail to finish registering here, ESET warnings popped up saying something about a problem starting with a path to the install location I had it installed to, pointing to eplgOE.dll. Seems something with my e-mail software may be connected still, possibly what's causing me to not be able to reinstall? Windows 7 Pro 64, and the e-mail is Windows Live Mail. Going to dig deeper into the email problem now to see if I can figure it out. Any suggestions would be helpful. I've looked at all these threads involving the installation ending prematurely and none has been helpful so far. I am a computer tech and can't figure it out =P. Also, I don't think sending a support ticket would do me any good, apparently extremely long wait times on their replies, and it's a 30 day trial. So either I figure it out with your help, or I just don't use ESET. Installed Kaspersky just for kickers, and nothing came up about ESET. Installed fine.