ESS 4.2.58 - Not Passed Windows Logo Testing

Discussion in 'ESET Smart Security' started by ESS474, Jul 7, 2010.

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  1. ESS474

    ESS474 Registered Member

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    not passed.png

    Trying install version 4.2.58 on my Windows XP Professional SP2/32bits, when i get that message, It says Antivirus Not Passed Windows Logo Testing.

    I back for version 4.0.474 and not see that message...why it o_O
     
  2. Cudni

    Cudni Global Moderator

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    did you try with SP3 installed? and if not just allow the prompt
     
  3. ESS474

    ESS474 Registered Member

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    ESET-crazy.png

    ESET-crazy2.png

    ESET-Crazy3.png


    I click to continue installation and today i got 100% of CPU (egui.exe)

    In XP is not installed other security software, only ESET...

    I no like SP3 and no need it, but can you confirm that version 4.2 now only works with SP3? because version 4.0.474 works fine in my XP/SP2, strange it....
    :doubt:
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Some of the files for ESET Smart Security 4.2.58 are signed diffrently than those for 4.0.474, which is why you see this message.

    You can safely finish the installation of 4.2.58 by manually allowing the driver to install.

    Regards,

    Aryeh Goretsky
     
  5. ESS474

    ESS474 Registered Member

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    Yes i allow but after some days i got 100% of CPU as you can see in screens.
     
  6. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    You may want to create an ESET SysInspector log and send that to technical support for further examination to determine why EKRN.EXE is occupying 99% of your processor's cycles.

    You can download a copy of ESET SysInspector from ESET, create a log file and mail it to support@eset.sk for analysis by a support engineer.

    Regards,

    Aryeh Goretsky
     
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