ESS 4.2.35 prevents computer going into power safe state

Discussion in 'ESET Smart Security' started by falke69, Mar 17, 2010.

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  1. falke69

    falke69 Registered Member

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    Is there a chance that the problem is fixed soon ?
     
  2. falke69

    falke69 Registered Member

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    It must be a big bug that there come no more information about a solution for this problem from ESET.

    And no help from german support team for so long. That's really great ....

    I am disappointed with the support from ESET.

    Maybe the problem has already been fixed with an online update. If so then please let us know.

    But no information back from ESET is not really satisfying.
     
    Last edited: May 14, 2010
  3. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello,

    I've contacted the team at our main office in Bratislava and they have informed me that they are looking into the issue. I will provide more information when they update me.

    Thank you,
    Richard
     
  4. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello All,

    If you are experiencing the issue described within this thread, can you please send me a Personal Message with your contact information so that we can collect more information about your issue.

    Thank you,
    Richard
     
  5. Marcos

    Marcos Eset Staff Account

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    If you're using a VPN client, try installing it in reverse order, ie. ESS first and the VPN client next.
     
  6. hdon

    hdon Registered Member

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    "The private messaging system is currently unavailable."

    Just to let you know that I experience the same issue: hibernate results in BSOD/restart on Vista with ESET Smart Security. Without ESET it works fine. Already have a ticket via the local (dutch) support.
     
  7. Wildfox

    Wildfox Registered Member

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    I am using W7 x64 and I am also having problems with STANDBY or HIBERNATE with Smart Security v4.2.40. I am trying to uninstall it and install NOD32 to test, but I cannot even uninstall SS right now!!!

    We are about to deploy ESET to 700 PCs, and I am having multiple problems! Help please?!

    Thanks in advance.
     
  8. JasSolo

    JasSolo Registered Member

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    The problem is only with ESS, not EAV....I've switched to EAV for the time being. Hopefully it'll be fixed soon, so I can switch back to ESS.


    Cheers
     
  9. falke69

    falke69 Registered Member

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    Re: ESS 4.2.x prevents computer going into power safe state

    I have no VPN installed on my computer.

    So VPN maybe is a problem but not on my computer.
     
  10. pinjoa

    pinjoa Registered Member

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    hello,
    try the latest product build :)
     
  11. JasSolo

    JasSolo Registered Member

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    I've already tried 4.2.40, same same, as with 4.2.35...but thanks anyway :)


    Cheers
     
  12. Wildfox

    Wildfox Registered Member

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    I have contacted ESET and they have confirmed that the developers cannot replicate the problem.

    See below ...


    Update for Case #517834 - "Other Download/Installation issue - Download/installation"
    An ESET Customer Care Representative has updated this case with the following information:
    Hello,

    As of now the developers have not been able to isolate the issue yet but are still working on it.

    Thank you,
    Eset Technical Support
     
  13. falke69

    falke69 Registered Member

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    If you need more information please let me know.
     
  14. ess_hibernate

    ess_hibernate Registered Member

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    Hello, I have the same problem.

    With ESS installed on my notebook, I cannot put the computer into hibernate. It does work on my desktop computer, though. As others mentioned, EAV does work on the notebook, too.

    OS: Windows 7 64bit (English)
    Smart Security 4.2 (newest 2010-07-04, German)
    Notebook: Lenovo IBM Thinkpad X200

    This problem has persisted for a long time - please fix it in a timely manner as I cannot use the software I paid for.

    Thank you.
    ess_hibernate
     
  15. Cudni

    Cudni Global Moderator

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  16. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello,

    For those who are experiencing this issue, please click on my user name and select the option to send me a privagte message. Please send me your case number and customer information.

    Thank you,
    Richard
     
  17. JasSolo

    JasSolo Registered Member

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    Hi Rmuffler

    What case number is that?


    Cheers
     
  18. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello JasSolo,

    We can more easily document and collect information from customers who have case numbers from submitting customer care requests here:
    http://www.eset.com/support/contact#

    or by calling +1 (866) 343-ESET [3738].

    This allows us to keep more detailed records to replicate issues and work to resolve them.

    Thank you,
    Richard
     
  19. JasSolo

    JasSolo Registered Member

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    Hi Richard,

    Thanks for your reply, I have now contacted customer care, waiting for a reply :thumb::)


    Cheers
     
  20. Marcos

    Marcos Eset Staff Account

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    Does the problem actually persist with ESS v. 4.2.58?
     
  21. JasSolo

    JasSolo Registered Member

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    I'm afraid it does. It's "only" with ESS, there is no problems with NOD32. Maybe it's the firewall module, there's causing the problem?


    Cheers
     
  22. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello JasSolo,

    I have sent you a Personal Message. Can you please respond with your case number so that I can take a look at your case.

    Thank you,
    Richard
     
  23. AJStevens

    AJStevens Registered Member

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    Interesting... the Mrs said that sleep/hibernate didn't work on her laptop. She would turn it on later and find it start afresh.

    It's running Windows 7, 32-bit I believe (being a netbook). Will load 4.2.58 on it tonight if I can.

    Should I log a case ticket as well? I'm in the UK though.
     
  24. Rmuffler

    Rmuffler Former Eset Moderator

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    You can log a ticket with the UK team by going to http://www.eset.co.uk/Support/Contact

    Please let me know if you have any trouble.

    Thank you,
    Richard
     
  25. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I just wanted to give a quick status update that this issue remains under investigation, and to please continue reporting information about your system configurations if you experience it. This is helpful to ESET's developers in tracking this down. Thank you.

    Regards,

    Aryeh Goretsky
     
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