I am sympathetic to "sh!t happens", and am not mad about the actual 3435 problem. I am however VERY displeased with your response to this. That update cause MAJOR outages, and you are referring to it as "SOME COMPUTER SYSTEMS" with a "PERMISSION PROBLEMS"!!!! BS!! How many man hours were spent with people just sitting in front of a toaster? ESET, you handled this VERY poorly. And unless you can at least recognize this problem for what it was, you will be without a LOT of renewals. Is it too much to ask for you to these questions like you are addressing a bunch of network engineers? 1) How did this problem happen? 2) What measures will you be taking to be sure it wont happen again? 3) Why did it take so long for you to acknowledge the problem on your website? I am the one who put my ass on the line saying that ESET is a good company, and they have a good product. I am the one who had to look the CEO in the eye yesterday, and explain that things were down because this good company rolled out a bad definition, and cost our company thousands of dollars in wasted labor. The LEAST you can do is pay this issue a little respect and not blow it off like it was a typo!!