ESET Smart Security not updating with newly bought license

Discussion in 'ESET Smart Security' started by kempez, Nov 13, 2007.

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  1. kempez

    kempez Registered Member

    Joined:
    Nov 13, 2007
    Posts:
    2
    Hi Guys

    My Smart Security will not update it's virus signature database.

    I've already contacted support about this and have been sent a standard response: "Buy a new license".

    I bought a new license on the 9th November until 2009.

    I've tried replying to the support e-mails but no-one has replied back to me for several days (weekend not included)

    This is pretty poor service in all honestly.

    Can someone please help me get either a new license or set mine in the ESET database to show I've bought a new one?

    Thanks

    Matt Kemp
    Director, Overclock3D
     
  2. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    put your license into the form here:

    http://www.eset.com/support/lost_license.php

    the automatic system will resend your license email - in that email it will tell you whether you have a license for Eset Antivirus - or - Eset Smart Security.

    When you have that - then contact me or the reseller you purchased from and we'll see how we get to proceed.

    kind regards

    Greg Hewitt-Long
     
  3. kempez

    kempez Registered Member

    Joined:
    Nov 13, 2007
    Posts:
    2
    Hi

    Your USA support passed this onto UK support who advised me to repair ESET. I had already tried this along with a re-install but I tried it again. It didn't work but I re-downloaded ESEST, uninstalled and re-installed and it now seems to be working.

    Thanks for your help :)

    Matt
     
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