ESET Smart Security not updating with newly bought license

Discussion in 'ESET Smart Security' started by kempez, Nov 13, 2007.

Thread Status:
Not open for further replies.
  1. kempez

    kempez Registered Member

    Joined:
    Nov 13, 2007
    Posts:
    2
    Hi Guys

    My Smart Security will not update it's virus signature database.

    I've already contacted support about this and have been sent a standard response: "Buy a new license".

    I bought a new license on the 9th November until 2009.

    I've tried replying to the support e-mails but no-one has replied back to me for several days (weekend not included)

    This is pretty poor service in all honestly.

    Can someone please help me get either a new license or set mine in the ESET database to show I've bought a new one?

    Thanks

    Matt Kemp
    Director, Overclock3D
     
  2. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,661
    Location:
    Throughout the USA and Canada
    put your license into the form here:

    http://www.eset.com/support/lost_license.php

    the automatic system will resend your license email - in that email it will tell you whether you have a license for Eset Antivirus - or - Eset Smart Security.

    When you have that - then contact me or the reseller you purchased from and we'll see how we get to proceed.

    kind regards

    Greg Hewitt-Long
     
  3. kempez

    kempez Registered Member

    Joined:
    Nov 13, 2007
    Posts:
    2
    Hi

    Your USA support passed this onto UK support who advised me to repair ESET. I had already tried this along with a re-install but I tried it again. It didn't work but I re-downloaded ESEST, uninstalled and re-installed and it now seems to be working.

    Thanks for your help :)

    Matt
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.