Eset Smart Security Damaged by Open Cloud Security virus

Discussion in 'ESET Smart Security' started by petef, Sep 26, 2011.

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  1. petef

    petef Registered Member

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    I cleaned this WinXP computer of the Open Cloud Security virus but afterwards Eset Smart Security was damaged and unable to run properly. I tried uninstalling but that failed giving me "permission" type error messages about various ESET folders the uninstaller it was unable to access. Same thing when trying to reinstall.
    I solved the problem by booting to a Puppy Linux live CD and deleted all the offending ESET folders. I was then able to reinstall Eset Smart Security.

    ESS is working fine now except I get an error message when attempting to SAVE a new a scheduled scan setup. I believe there are Eset registry keys that have had their permissions restricted by the Open Cloud Security virus. I say this because during the initial failed uninstall process it was reporting certain registry keys as not able to access due to "permissions".

    Any suggestions?

    ---pete---
     
  2. toxinon12345

    toxinon12345 Registered Member

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    Last edited: Sep 27, 2011
  3. petef

    petef Registered Member

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    Location:
    USA, NJ
    I ran the Eset uninstaller in Safe Mode, reinstalled Eset Smart Security in normal mode and all is fine now. Thank you very much!

    ---pete---
     
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