ESET Smart Security 5 Registration - Breaking Windows

Just to add my experiences into the mix:

I have a laptop with Windows 7 Ultimate 32-bit. No problem updating to 5.0.93.0 or 5.0.94.0.

I also have a desktop with Windows 7 Ultimate 64-bit. Each time I've (clean) installed 5.0.93.0 & 5.0.94.0 the computer has hung at the 'Windows is Starting Up' screen. Rebooting the computer at this point has resulted in a correct boot-up each time.

Skier

 

I found the solution

Eset's changelog said this Version 5.0.94.0
Fix: Parental control has issues with displaying of user accounts within Windows 7
Fix: too many redundant logs within parental control reports
Fix: issues with installation on other than default location
Fix: issues with re-activation of product in a case of no internet connection.

Now it isn't working either? Or only the 64 bit version has still the problem?

I used nod and ESS for years, but this version is the first, that has several problems... Lack of testing? Or what? That unusual from Eset.

update: Got an email from eset operator and told to go to settings/ refreshing menu (or dunno what it is called in english version) and switch to testing mode, clear refreshing cache, and refresh and it shall be ok. Does this work for you?

 

Do you mean that you installed v. 5.0.94 on other than the system partition and still experience lockup issues?

Quite the contrary. To me it looks like v5 had least bugs after the release compared to any of its predecessors.

 

No Marcos I just posted the change log to Skier, just to let you guys know that the problem is teoratically fixed now. And posted what to do when you encounter the same problem as me,

 

On my computer, it seems there is a problem between ESET SmartSecurity 5 (5.0.93.7) and USB-Powered hard drive (2.5"). If USB drive is unplugged, Windows start without problem !
No problem with external powered drives or USB keys...

 

I too have been getting these problems at startup because of ESET Smart Security 5.

1.System shows strange behaviour at startup
2.None of the applications open
3.Some icons are missing from the taskbar (not loading or taking too long)
4.When I try to open eset, it opens with a 'blank' window
5.In the task manager under services tab it says 'Loading..' for too long
6.After trying little more the start menu freezes
7.Desktop icons disappear
8.Sometimes the desktop too freezes
9.Sometimes it shows a window saying that windows is not responding
6.When I try to shut it down, it keeps showing 'Logging off'
After hard reset the system fails to start normally.

I am sure its coz of ESET coz when I unchecked the ESET service to load on system startup in System Configuration the problem was solved and the system started normally.

And yes, I had installed it on D drive (not on the same drive where I had installed windows)
Now finally I have uninstalled it (in safe mode) and switched to Microsoft Security Essentials for the time being.

ESET is still my favourite and I hope the issue gets solved soon!

@Marcos
If in my case I can get those dump files & be of any help let me know!

 

Well in my case, i have a problem with Windows Update. ESS is installed on C:, everything is fine, until Windows does an update (that requires a boot). After an update, my Windows never boots.. Only in safe mode.

I remember there was an issue like this on beta release, but i am experiencing it on the final release too.

 

Theoretically the problem is fixed in version.5.xxx.94. you can download it from eset.com

 

hi there,

first of all, when stuck after login - starting the desktop manually works for starting several programs but a normal reboot or shutdown isn't possible, some process hangs or loops and prevents a shutdown
(i think the os shutdown-function could not be called since a logon process isn't completed)

pressing [win]+U enables the "ease of access center" (don't know what it's called correctly, i'm on a german os)

after that you can start the explorer process but typing explorer.exe or similar things like regedit etc. in the address bar.

to the problem itself:

-never installed ess5 to a non system partition, but updated first from a ess4 installation on custom folder on C:
- no normal logon possible

-installed from scratch on custom folder on C:
- same thing

-installed to default folder
- same problem

so it isn't only related to non systemdrive issues

everything tested with ESS v5.0.93.7 & v5.0.94.0

one strange thing:

a clean installation prevents a successful login only on my personal user account, access to administrator account is possible - no login issue but behaves extremly strange - some processes can't be started, explorer brings strange error messages about wrong identity and server processes.

hope this info helps to solve this issue

could provide a dump too if needed

reverted back to v4 until some working fix available

[should be stickied until solved]

cheers phk

 

Hi,

After a long time I thought I give Eset 5.095 another chance since earlier I always experienced the lockup problems after upgrading to V5 (look for my earlier messages in the thread).

No luck. Even with the latest version smartsecurity 5 leaves my PC in an unusable state. The symptoms are the same as before
Installation works fine but after restart:
- only few taskbar items show up,
- Eset processes are started but no GUI is available
- soundmax is not initialized correctly

The machine is the same with no changes:
Win7 U-64-bit
installed on drive C

Eset 4 works flawlessly and I really cannot understand why and how this issue in V5 cannot be resolved!

regards

Berthold Hamburger

 

Please narrow it down to the particular module by carrying out the following steps, one at a time, followed by a computer restart:
- disable HIPS
- disable automatic start of real-time protection
- disable Anti-Stealth
- disable default scheduled tasks

For lockup issues related to a bug in Windows Filtering Platform, refer to this thread for a link to the appropriate hotfix by Microsoft.

 

Hi Marcos,

How can I do that if I don't have access to the GUI??

Thanks

Berthold

 

Then rename the following drivers in safe mode, one at a time:
C:\Windows\System32\drivers\ehdrv.sys
C:\Windows\System32\drivers\eamonm.sys

 

Hi Marcos,

Good!
I renamed ehdrv.sys and the system starts normally now.
How to proceed from here?

Regards

Berthold

 

Marcos,

How should I proceed from here, or will I have to live with HIPS disabled in future?

Regards

 

1, enable pre-release updates and run update manually to make sure that you're using the most current modules available
2, enable logging of blocked operations in the advanced HIPS setup
3, enable HIPS and restart the computer. If the issue returns, rename ehdrv.sys in safe mode.
4. paste the recent HIPS log records here

 

Hi Marcos,

Funnily for some days it worked fine with HIPS enabled, but today again it crashed, so I followed your instructions and attach the log file

Regards

Berthold Hamburger

 

Hello,
I've noticed that there are several applications attempting to tamper with ekrn or egui (Terminate/suspend another application,Modify state of another application). Assuming it's not malware and they do that for some legit reason, could you disable Self-defense and see if the problem goes away? If it doesn't, try disabling HIPS completely, just to confirm or deny that there's a connection with HIPS rules.

 

I would imagine my system is clean since I am alway running eset smart security and don't do PHP etc.

Nevertheless, would you recommend to do a contrasting scan with another application?

Regards

Berthold

 

Same problem wnen OS is win7 home premium 64bit, Smart security versions 5.095 and 5.093: "The system just sit and wait forever with spinning "Welcome" wheel"

this is my second attempt to install smart security 5.
I had reinstalled windows 7 after first installation of eset
because I thought that the problem is windows installation
(which was done in K.S.P. store).

was done some restart successfully -- but was received "Welcome forever" again: after 12 hours about;
and I had used during my second attempt version 5.093 from CD (not the last version 5.095 of eset Smart security from the website) And because of on eset absent possibility to configure the log files locations (as this was in the first versions) -- was not used system disk c: for installation.

I had restricted component upgrade, but was received after update of eset data base also message "component upgraded" (whithout ask me, as was expected). After this restr computerwas not successful.

conclusion:
1) eset QA team did not check what happens when selected not system disk C:
2) because on the same computers with the same configurations (when windows 7 64 bit OS) impossible to know what hapens: windows will crash or will not (see some previous posts in this thread) -- this hears like somebody in development team forgot to add "non-compressed" before "struct", so "struct" is "compressed" in one process but did not compressed in another depended from memory status, (by default attribute is "compressed": C++/DELPHI). In this case result of usage the DLL with such "struct" is depended from memory state (as result the boolean property which has value "true" in one process will be read as "false" in another one). Do you perform code review?
3) does problem exist with 64 bit OS only?
4) what about eset setup (IstallShield projects, which we see as msi processes). May be "Welcome forever" screen we receive when one msi try to restore the program components, but another msi try continue to upgrade. Do you perform InstallShield project review? (Did eset setup/content management team had tested InstallShield projects? Upgrade of eset? automatically upgrade when OS has "Administrator" user which is not really "Administrator"? (with Win& you cannot login as "Administrator", but msi must be run with "Administartor" permissions)) Did Content management team check eset upgrades on WIN7?