ESET screws up multiple license

Discussion in 'ESET Smart Security' started by larryb52, Jan 20, 2008.

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  1. larryb52

    larryb52 Registered Member

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    had bough 3 licenses went to install the user name & password in my wifes & daughters trial & no go, won't accept nor allow me to redownload the software. ESET gets it right than cancels me out patience better have some...
     
  2. BlueZannetti

    BlueZannetti Administrator

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    Larry,

    It is probably quickest to pursue this directly through you reseller or direct purchase channel. However, on the off chance.., have you verified that there are no dangling spaces on the username/password?

    Blue
     
  3. larryb52

    larryb52 Registered Member

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    bought via USA San Diego based ESET, support closed today will call tomorrow, just tired of ESET problems & I pay for this? & holiday tomorrow so will have to hope they are open...
     
  4. trjam

    trjam Registered Member

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    are they for the suite or AV. Be careful which program you choose to download because if you choose the wrong one it wont work. I have the AV and have gone to their download page, home user, and clicked on the suite. I set there for 10 minutes entering my information just to have it not work. Then I realized I was choosing the wrong product. Talk about feeling stupid.
     
  5. larryb52

    larryb52 Registered Member

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    no it ESS & it just doesn't recognize the user name & password they sent...
     
  6. trjam

    trjam Registered Member

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    sorry, thats weird though as I have never had a issue downloading from them. Make sure the CAPS is off for the password. They will get it resolved.
     
  7. larryb52

    larryb52 Registered Member

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    it'll work out but my wife was giving me the business as I messed up her computer because I had to uninstall the AV, her machine is a business machine so I can't have it open to security risks...
     
  8. trjam

    trjam Registered Member

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    dont want the wife mad.:rolleyes: check your PM.;)
     
  9. larryb52

    larryb52 Registered Member

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    wife real happy now ESET answered support e-mail up & running with ESS, top notch, effort & didn't mean to sound grumpy but wife unhappy I'm unhappy...
     
  10. Bubba

    Bubba Updates Team

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    Yeah, sometimes grumpiness shows up in a thread title when more times than not it's a problem that is easily solveable, at which time Eset doesn't deserve the titles given.

    Bubba
     
  11. flyrfan111

    flyrfan111 Registered Member

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    When Momma ain't happy, Ain't nobody happy:mad:
     
  12. larryb52

    larryb52 Registered Member

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    true than please amend title to happy ending for all ;-) ,
     
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