ESET sample submission status

Discussion in 'ESET NOD32 Antivirus' started by Lusitano, Aug 17, 2008.

Thread Status:
Not open for further replies.
  1. Lusitano

    Lusitano Registered Member

    Joined:
    Jun 17, 2008
    Posts:
    20
    Some time ago I had to complain on this forum about some malware samples not being processed by ESET, and Marcos kindly solved the issue (they were added to next signature update, but only after 1 week submission). I've sent some more samples not detected by NOD32, and I would like to know if ESET has improved their sample review procedures. I suspect that ESET mail servers send too much samples to the junk box :p

    I always like to help sending samples that I found not detected by NOD32 and other vendors. Kaspersky are very effective and they quickly review samples and add them to signatures. I wish ESET could have a better sample review process. This is not a complaint, just a suggestion.
     
    Last edited: Aug 17, 2008
  2. niceTyp

    niceTyp Registered Member

    Joined:
    Jul 15, 2008
    Posts:
    11
    Yeah this is a big problem of eset. The slow handling of samples. I have send a sample a month ago... no reaction.
    And here in the Forum everytime the same answers.
    Eset doesn't include trojans from pornsites, no malware, not wide spreading, no single signatures. Ah and your samples are always corrupted.
    And you are right KA is maybe the better choice
     
  3. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,743
    Location:
    New York City
    Not true. I suggest you read this:
    https://www.wilderssecurity.com/showpost.php?p=860087
     
  4. mvdu

    mvdu Registered Member

    Joined:
    Oct 14, 2003
    Posts:
    1,151
    Location:
    PA
    The "priority basis" thing has always scared me off from Eset.. as has the reports of slow sample handling. Just my opinion.
     
  5. THE_BAD_BOY

    THE_BAD_BOY Registered Member

    Joined:
    Nov 15, 2007
    Posts:
    40
    i think the best solution to this issue its going back to kaspersky .. :thumbd:
     
  6. Lusitano

    Lusitano Registered Member

    Joined:
    Jun 17, 2008
    Posts:
    20
    I think the best solution is to continue using NOD32 and ESET improving their virus sample review :D
     
  7. ngjackie

    ngjackie Registered Member

    Joined:
    Apr 21, 2008
    Posts:
    31
    A priority basis shows the ESET's systematic virus handling, but how can ESET leave the samples we sent aside for more than 1 week? Every threat could do great harm to a client's PC. I think, anyway, there should be someone handle the samples sent by clients as soon as possible. I've sent three or more samples which are only detected by other AV programs to ESET via its program. But, they still have not been added to the signature. I'm now helpless with fear as I don't know what do to with those programs. And how can I turn a blind eye to every possible unsafe program on my machine? Instead, ESET should focus on the spreading samples, at the same time, do not ignore samples considered less important. In that way, I believe ESET will no longer disappoint its customers and prove its ThreatSense technology really work effectively and rapidly.
     
    Last edited: Aug 21, 2008
Thread Status:
Not open for further replies.