eSet Nod32 falsely blocking our ad delivery domain

Hello,

I am Chief Business Officer at AfterDownload, a software focused advertising network. One of our delivery domains was flagged by eSet as Dangerous and I would like to see how we can have this false-positive corrected -
d.afdads.com.

We work directly with leading public companies like CNET Download.com, Google, Microsoft, as well as many AV companies themselves as our main advertisers (including eSet), whose products we promote. All of these product ads all lead to a landing page and provide descriptions of the product/service. We work very closely to assure our network maintains a high quality of service across the board and we are absolutely against the distribution of malware etc.

We believe the flag was likely done by mistake and would like to know when it could be corrected. I am happy to provide additional information if necessary as well.

As I mentioned, we work closely with most of the leading Anti-virus companies as publishers and advertisers and always operate according to the highest security standards. This situation is causing us and our partners severe damages and we will appreciate any prompt assistance here.

We have already gone through the usual channels at eSet and nobody is answering us, which is unacceptable.

Any help is appreciated.
Thanks,

Tal

Tal Shaked │Chief Business Officer │ AfterDownload

Email: tal@afterdownload.com│ Phone: +972-54-635-0999

 

The Wilders' forum is not intended for disputing detections. For more information on how to contact ESET's viruslab, refer to this KB article.
Having said that, we'll draw this thread to a close.