Eset Mobile Security Problems after purchasing

Discussion in 'Other ESET Home Products' started by SBMongoos, Sep 2, 2012.

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  1. SBMongoos

    SBMongoos Registered Member

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    About every other day or so EMS throws a "!" at the top of the screen. When I follow through every time it asks me to enable real time security. Why does it keep doing this? I'm not disabling it.

    When using the Task Manager and looking under the tabs Processes, Services and Tasks I see a few items with a rec square and white X off to the right. What does this represent? One of which is Eset.
     
    Last edited: Sep 2, 2012
  2. dwomack

    dwomack Eset Staff Account

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    For the real-time scanner issue, it may be best to submit a support case online with Customer Care. Include the version of EMS you're using, whether you bought it through eset.com or Google Play and the model of phone you're using since all that information may be critical to the answer.

    For the Task Manager, the red squares represent non-system processes/services from applications that were installed by you. You can stop most processes or services but keep in mind that some processes and services cannot be stopped, including ESET.
     
  3. SBMongoos

    SBMongoos Registered Member

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    Thanks.

    I submitted the report via the smartphone this a.m. Keeps coming up. Thanks again.
     
  4. SBMongoos

    SBMongoos Registered Member

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    Still keeps happening! Is there a fix for this or is it a "feature bug"?
     
  5. SBMongoos

    SBMongoos Registered Member

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    Even after the last update (which I was told via email by Eset that would fix this issue) this is still occurring regularly.
     
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