ESET makes my computer shut itself off

Discussion in 'ESET Smart Security' started by eagles_fan, Jun 12, 2010.

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  1. eagles_fan

    eagles_fan Registered Member

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    Every time I try to run a scan, the scan gets to approximately 42% done, and then my computer shuts itself off.
     
  2. Cudni

    Cudni Global Moderator

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    What OS? Can you recall if it crashes on a particular folder or file? what is error code it crashes with, maybe post the latest minidump file from c:\windows\minidump?
    http://support.microsoft.com/kb/315263
     
  3. eagles_fan

    eagles_fan Registered Member

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    My OS is Windows XP.

    I don't recall if it crashes on a particular folder or file.

    I don't know what error code it crashes with.

    I found c:\windows\minidump on my computer, but when I tried to open it, it was empty.

    I'm still trying to figure out how to fix my problem. Just wanted to say thank you and I appreciate your help. I will let you know what happens.
     
  4. Gosman

    Gosman Registered Member

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    eagles_fan,

    If you have non original OS, problem maybe in system drivers. ~one comment removed by moderation~ Good luck!
     
    Last edited by a moderator: Jun 14, 2010
  5. eagles_fan

    eagles_fan Registered Member

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    I took my computer to my computer expert, and he told me my computer was overheating. He sold me a computer fan. The computer is no longer overheating. He also removed ESET and installed Avira. I don't know why. I was able to completely scan for viruses with Avira, and the computer didn't overheat. I'm just glad I have some kind of antivirus. Thank you, Cudni and Gosman, for your help.
     
  6. Cudni

    Cudni Global Moderator

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    Who knows why. I can't see no reason. You are welcome for all the help :)
     
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