ESET ERROR, unable to uninstall/reinstall

Discussion in 'ESET NOD32 Antivirus' started by Esix, Jun 20, 2010.

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  1. Esix

    Esix Registered Member

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    Hi,

    so today I was working on my parents computer because there was a trojan duplicating itself continually.

    Couldn't get rid of it with ESET NOD32, nor with MBAM so I used combofix. But therefor you have to kill other virusscanners and software so I had to kill the NOD32 service ekrn.exe normally that is not a problem except for now because apparently the virus disabled my administrator status, so I couldn't kill the process.

    So I had to screw with NOD. So combofix would work.

    Combofix found a rootkind so that explained everything. Now everthing is gone I wanted to repair NOD32 again.

    This isn't possible nor is it possible to install it again I've got this error message:
    http://img266.imageshack.us/img266/4246/eseterror.png

    Uploaded with ImageShack.us


    So the error is in the Registery. I tried to delete the registery key but it is not possible. Checked any registery errors with CCleaner but it found nothing alligning NOD32...

    So I'm out of options. I really need help.

    Thanks in advance!

    Greetings,

    Esix
     
  2. The PIT

    The PIT Registered Member

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    In safe mode do you have an option to logon as administratoro_O Does that account have admin rights??
     
  3. Cudni

    Cudni Global Moderator

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  4. siljaline

    siljaline Former Poster

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    What to do if your are currently infected, it would behove you to take these steps prior to attempting another reinstall attempt as something is preventing this from happening.
     
  5. Esix

    Esix Registered Member

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    sorry for my absence, but the removal tool fails:



    I still get the same message.

    So any other options?

    thanks in advance,

    Esix
     

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  6. siljaline

    siljaline Former Poster

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  7. Esix

    Esix Registered Member

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    I'm not infected. used the moste powerfull removal program, combofix, ran MBAM a couple of times, Hijackthislogs are clean...
     
  8. siljaline

    siljaline Former Poster

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    Post back the link to the Forum(s) where these actions were done.

     
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