ESET Endpoint AntiVirus v5 does not scan Thunderbird v13 emails

Discussion in 'ESET Endpoint Products' started by HerbalTowers, Jul 24, 2012.

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  1. HerbalTowers

    HerbalTowers Registered Member

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    Hello
    I recently upgraded to ESET Endpoint AntiVirus (5.0.2122.1) and since the upgrade my emails do not appear get scanned. I use Thunderbird (13.0.1) as my email client which accesses my email account via IMAP (port 143).

    In the ESET GUI, when I go to Tools > Protection Statistics > Email Client Protection, all the statistics indicate that no emails are being scanned.

    I have checked the configuration in ESET and all the email client protection stuff looks like it is setup correctly.

    Has anyone else has a similar issue?
     
  2. dwomack

    dwomack Eset Staff Account

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  3. HerbalTowers

    HerbalTowers Registered Member

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    @dwomack, thanks for the reply but the posts you link to say that POP3/IMAP is scanned regardless of the client used. My issue is that in the ESET GUI, when I go to Tools > Protection Statistics > Email Client Protection, all the statistics indicate that no emails are being scanned!
     
  4. siljaline

    siljaline Former Poster

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    The GUI | UI will not always show a scanned email count, this has always been dubious at best. I would defer you to what dwomack posted
    Or Which email clients are compatible with Windows ESET security products?
     
  5. Marcos

    Marcos Eset Staff Account

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    Try sending an email with the eicar test file to your email address and then receive it on the client running EEA 5.0.2122 to find out if it's detected or not.
     
  6. HerbalTowers

    HerbalTowers Registered Member

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    @Marcos, unfortunately this does not help because the IMAP mail server also appears to run AV software and it strips out the EICAR test file before it gets to Thunderbird!

    Is siljaline's post correct that the statistics shown on Tools > Protection Statistics > Email Client Protection are not reliable?
     
  7. siljaline

    siljaline Former Poster

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    Screenshot to illustrate my view of Thunderbird scanned email statistics.
     

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  8. P_R_

    P_R_ Eset Staff Account

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    Hello siljaline,

    the statics are correct, because the messages are not scanned as e-mails by plugin but they are scanned on the level of the protocol - POP3/IMAP so the malware is detected and stopped even before reaching your6 mailbox.
     
  9. HerbalTowers

    HerbalTowers Registered Member

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    @siljaline, thanks for the screenshot, you have similar statistics to me ;)

    I think my issue has been that I misinterpreted what the email statistics represented. P_R_ explains it nicely in his post.

    Many thanks for yours and everyone's help...
     
  10. siljaline

    siljaline Former Poster

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    Happy to help HerbalTowers. I was aware EAV protects at the POP|IMAP level although these are not shown in the UI.
     
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