Eset Blocks Printing from network computer

Discussion in 'ESET Smart Security' started by saintsuperb, Jul 11, 2011.

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  1. saintsuperb

    saintsuperb Registered Member

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    hi! I have tried everything that i know to try. Just purchased a new HP Windows 7 laptop and I connect to the internet via the router that is connected to my Vista desktop machine. i have Eset smart security on both machines. I set up the new laptop to connect to the printer on the Vista Desktop machine. While setting eset up I was certain to check the box to allow sharing. The only time I am able to connect to the printer connected to the Vista desktop machine is when i disable the eset firewall on the vista machine. Otherwise I get the message "the remote server machine does not exist or is unavailable." I have even gone as far as uninstalling ESET and reinstalling with the same results. Also I have changed firewall modes to interactive and learning. I have tried everything I can think of but the only way I am able to access the Vista desktop Printer with my new windows 7 laptop is to disable the Eset Firewall on the Vista machine.

    What am I missing??....what do i have to do in order to be able to access the Vista desktop printer with my windows 7 laptop without disabling the firewall each time??

    Many thanks!
     
  2. dmaasland

    dmaasland Registered Member

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    I'd recommend giving the printer a static IP address, and adding that address to the IDS excluded zone in ESS, also create a rule that allows all communication to that IP.
     
  3. nonoise

    nonoise Registered Member

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    is your printer HP Officejet Pro 8500A or Officejet from 6500 series? solution
     
  4. WillWord

    WillWord Registered Member

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    I had same problem, tried everything, in the end phoned help line, remote assistance, and just watched the tech do his thing. All done with in 4 minutes.
    Works great.
     
  5. saintsuperb

    saintsuperb Registered Member

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    This is what I had to end up doing....I didn't have a clue!.. George was great!!...a real asset to ESET! Thanks George!!
     
  6. jiggity

    jiggity Registered Member

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    new module update to fix HP printer issues. Module update is being pushed "silently" over the next few days. Module update is for the Firewall in ESET. #1068
     
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