Eset blocking 'Scan to network folder' on HP 8500A All in One

Discussion in 'ESET Smart Security' started by rugbyscottie, Mar 21, 2011.

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  1. rugbyscottie

    rugbyscottie Registered Member

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    Hi All,

    Newbie looking for some help.

    I have Eset Smart security 4 and recently purchased and installed a new HP 8500A Printer/Scanner/Fax machine. I have managed to set the device up and it works perfectly (after downloading a link from Eset to allow the PC to see the printer).

    However the HP has a scan to network folder option which Eset is blocking. I know it's Eset as when I disable the firewall the scan to network works without any problem. I have the printer connected to my BT Home Hub 2.0 by ethernet cable.

    I know what I need to do - set Eset to allow my scanner access to the network folders on my PC, but being a bit of a novice I don't know how to do this in Eset and I don't want to fiddle with the Eset settings in fear of allowing something unknown to sneak through the firewall. I have also tried changing between 'strict protection' and 'allow sharing' but neither makes a difference.

    I have searched numerous forums and even read the Eset instructions but I'm still at a loss.

    Any help as to how to programe Eset as required would be greatly appreciated.
     
  2. Cudni

    Cudni Global Moderator

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  3. tony_m

    tony_m Eset Staff Account

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  4. rugbyscottie

    rugbyscottie Registered Member

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    Hi thanks to you both.

    I have already installed this 'patch' from Eset for the printer and all printer functions except 'scan to network folder' works perfectly.

    I have also tried adding the network in the trusted zone, but no joy.

    I have tried working in Automatic mode with exceptions and in interactive mode but still no success!

    I have also updated Eset to the latest version.

    It's so frustrating!!
     
  5. Cudni

    Cudni Global Moderator

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    did you try reinstalling printer software as suggested in the KB?
     
  6. dmaasland

    dmaasland Registered Member

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    Try adding the printer IP to the list excluded from IDS.
     
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