ESET blocking clean website

Discussion in 'ESET Smart Security' started by mcnoo, Oct 26, 2011.

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  1. mcnoo

    mcnoo Registered Member

    Joined:
    Oct 11, 2011
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    All of a sudden, this afternoon I was using the kat.ph/movies site and when I used F5, it said the site was blocked and would not allow me access. I tried adding the Url management function, added it to the list of addresses to exclude from filtering and also I tried adding to the list of allowed urls. Neither worked, but I'm not positive I did it correctly, I don't understand what to enter when using the list button, that is, if I need to use it. I also set the SSL to scan. I went to urlvoid and entered kat.ph and they said it was clean. I also switched from automatic with exceptions to interactive with filtering. No help.
    I have a feeling that ESET is screwing up.

    Why isn't there an easier way to enter URL's to UNBLOCK them in a user friendly way. Sometimes I feel like I'm way over my head just trying to configure this thing to act properly.

    Can anyone help me figure this problem out? I unfortunately don't have much hope of that after reading a lot of the postings here. I have visited numerous times looking for answers to questions I know other people have had, but you don't find much. People don't seem to bother even posting their problems as they know they won't get help. ESET better improve their customer service to include phone contact and not just email. And this forum is right on par with everyone else's, no help. Just the way it is I guess. Well, keep it up ESET and you'll lose many, many, customers. o_O
     
  2. danieln

    danieln Eset Staff

    Joined:
    Jan 7, 2009
    Posts:
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    You can unblock blocked addresses by entering the
    *blocked_domain* into the List of addresses excluded from filtering and marking the List active.

    In the case you decided to to so, use it at your own risk and responsibility. In the case of reported site users may end up installing various unwanted software (comfirmed already by our customers).

    General recommendations:
    What can I do to minimize the risk of a malware attack?
    http://kb.eset.com/esetkb/index?page=content&id=SOLN130

    "Do not download or install programs or files from unknown sources. Be especially cautious of downloads that seem too good to be true. If you use peer-to-peer file-sharing software, be very careful what you download and from whom you download it. Do not download programs from unknown or suspect websites. Scan all files before downloading or installing them on your computer."
     
  3. danieln

    danieln Eset Staff

    Joined:
    Jan 7, 2009
    Posts:
    112
    Some Torrent sites are trying to generate income by providing third party sponsor applications. Sometimes the offer to download/install the sponsor software is not labeled as advertisement but it is masked as a download button. This technique is used to trick some visitors into clicking the button-advertisement, because they think it would start the download of the file they seek.
    Here are some of the examples of the sponsor download buttons:

    659-28_baner.png
    downloadBanner.png

    Below is the fragment of the site source code to see how the download button is used:
    pagesource.png

    The misleading marketing practices are forbidden in some countries.
     
  4. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    The site mentioned originally flagged JS/Kryptik.AY

    Site contains warez, keygens, cracks, etc

    ESET may have greenlit the site as clean since I am now able to browse the pages. Or, the site content no longer drops malware.

    Go there at your risk and peril. I do not condone use of these sites, infections caused by use of these sites are user implied risk.
     
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