Ok I went through the stages to get my AV software renewed just like the program asked me. I purchased the software and recieved the email letting me know the 2nd one will arrive shortly. Well after the first 5 hours I got a bit impatient "shortly" to me is a few hours maybe 2 at most. I check my bank statement and I been charged the 27 dollars for it but the ticker on my AV is counting down 13 days left. So I sent an email in for support and no response on that yet either!? What gives Did i just give away my money to a charity? I'm glad I didnt wait till the last day on this letting my pc run without a Virus scanner. This isnt very proffesional of ESET. I'm still waiting on my renewal email with the password and instructions, I went to the transaction page and it doesn't list this transaction either. What gives?