ESET 4.2 SS causes BSOD when going to sleep

Discussion in 'ESET Smart Security' started by SA66, Apr 26, 2010.

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  1. SA66

    SA66 Registered Member

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    I get a BSOD on three different machines with Eset 4.2 SS running on Win7 x64 when they go to sleep, is there any patch or a resolution for this problem, I see that I am not the only one
     
  2. Marcos

    Marcos Eset Staff Account

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    Could you please provide a minidump from BSOD so that we have more details about the crash? You can post a link here.
     
  3. camor

    camor Registered Member

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    Yes, You are not the only one!
    I've same problem in Windows 7 Ultimate 32 bits
     
  4. Marcos

    Marcos Eset Staff Account

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    Could you please upload the minidump created at the moment of BSOD, upload it somewhere and PM me or post here the link to it? It'd be great if we receive dumps from you immediately if you encounter BSOD; this way you could speed up the whole process of pinpointing the issue.
     
  5. camor

    camor Registered Member

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    Hi!
    Well, infortunelly i coud not send you a minidump because i use CCleaner and as you know it cleans that.
    I'm using version 4.0.474.0 without problems, so i'm going to wait for a new version of eset to see if the problem disapears.
    Regards
     
  6. camor

    camor Registered Member

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    Hi!
    If it helps i can tell you that i've installed version 4.2 of EAV and no problems at the moment. So i think that is a problem of ESS.
    As i tell in another post, with ESS 4.0.474 i've not problems too.
    Regards
     
  7. ezekiel2517

    ezekiel2517 Registered Member

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    I'm having the same problem too. Multiple systems running ESS 4.2 on Windows 7 32-bit. When trying to sleep they BSOD about half the time.

    Behavior: Press power button to enter sleep mode, screen fades to black, but system stays powered on with HD access, fans, wifi led, etc all on. After about 10 minutes the system abruptly powers off. On reboot the system does not resume but instead does a fresh boot. Windows indicates a serious error occurred and generates a minidump.

    I've uploaded a few minidumps to sendspace whcih i've attached here. They all indicate it's a network card driver issue, but i've made sure all my machines are running the most recent windows 7 drivers from the manufacturer.

    link to the minidumps: http://www.sendspace.com/file/thynzy

    Any advice would be appreciated! In the meantime I'm going to try to uninstall and use ESS 4.0.474 instead. thanks
     
  8. JesusV

    JesusV Former ESET Support Rep

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    After installing 4.0.74, were you able to replicat the issue?
     
  9. ezekiel2517

    ezekiel2517 Registered Member

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    I uninstalled ESET completely and installed Microsoft Security Essentials instead, and the sleep has been working fine the last week. I'm going to try to install 4.0.74 in a few days and I'll then report if the sleep issue is fixed
     
  10. ezekiel2517

    ezekiel2517 Registered Member

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    I can confirm that the sleep issue is gone with 4.0.74
     
  11. victorwol

    victorwol Registered Member

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    Having a similar issue, any news on a solution?
     
  12. JesusV

    JesusV Former ESET Support Rep

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    What version of the software are you running? 2 or more revisions have been made since this issue started. Please try going to the latest version and get back to us with your results.

    Regards,

    Jesus
     
  13. victorwol

    victorwol Registered Member

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    Downloaded 4 days ago, so should be the latest one. Not blaming Eset, have not enough evidence. Need to see the content of the mini dump to confirm what caused it. But just wondering if others had similar issues.
     
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