Error writing the file. (0x40003)...still (Version 11)

Discussion in 'Acronis True Image Product Line' started by CAlla, Sep 19, 2008.

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  1. CAlla

    CAlla Registered Member

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    Hi,

    Hoping someone can help me out as I am having this problem occasionally still, but now with Version 11 instead of 10.

    Here was my previous thread.

    https://www.wilderssecurity.com/showthread.php?t=194923&highlight=(0x40003)

    Im running Build 8053 and it gave me the error on a .jpg file again. Hasnt done it on the last backup but did on the backup before and it ended up bluescreening xp after i clicked ignore and it paused for a while. (I guess because it had hung there for a while as I was away for a few days on business?)

    The backup is to an FTP server offsite.


    The error is the same "Error writing the file. (0x40003)"


    Any help appreciated.


    Chris
     
  2. CAlla

    CAlla Registered Member

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    bump.......


    ?? :(
     
  3. MrMorse

    MrMorse Registered Member

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    Germany
    Hi,

    how large is the .jpg-file?

    And what is the filesystem (FAT, FAT32, NTFS) of the destination drive?
     
  4. CAlla

    CAlla Registered Member

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    Its 2mb, no different to the other 25 photos or so that are in the same folder.

    The filesystem is NTFS.

    Not sure if it should make any diff but the machine has the hds set up as RAID1 (Mirroring).
     
  5. MrMorse

    MrMorse Registered Member

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    ok, I only wanted to make sure that a >4GB-jpg-file cannot saved in a FAT32 formatted destination device.

    Concerning RAID1 makes a difference I cannot answer... :(
     
  6. CAlla

    CAlla Registered Member

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    Ah okay :) Thank you for your thought.


    Anyone other ideas anyone?
     
  7. CAlla

    CAlla Registered Member

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  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello CAlla,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure that FTP server is set up as described in chapter 1.3.4 "Supported storage media" of Acronis True Image 11 Home User's Guide.

    Please use the latest build (8101) of Acronis True Image 11 Home. To get access to updates you should first register your software.

    If the latest build doesn't solve the problem, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Please also collect FTP log the following way:
    - Run regedit from Start -> Run;
    - Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it);
    - Add ftp value (Type: DWORD; Data: 1);
    - Reproduce the problem;
    In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.
    In Windows Vista the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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