Error while installing nod32 antivirus 5 why ?

Discussion in 'ESET NOD32 Antivirus' started by Chocolade, Dec 30, 2011.

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  1. Chocolade

    Chocolade Registered Member

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    Location:
    Israel
    I just bought the new anti virus 5.
    I have windows 7 under 64 bit.

    I try to install the file and im under administrator(admin) account and when its getting to the part of copying new files im getting this error:


    Error getting file security C:\Program Data\ESET\ESET NOD 32 Antivirus\updfiles\em003_32_l1.nup GetLastError : 5

    I dont know what does it mean and why it happening all the time.
    I had before nod32 anti virus 4 no problems i removed it and wanted to install the new anti virus 5 version to use my new license codes but cant install it.

    Any ideas how to solve it ?

    Thanks.
     
  2. Marcos

    Marcos Eset Staff Account

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    Does the folder "C:\Program Data\ESET\ESET NOD32 Antivirus\updfiles" already exist before you begin installation? Could you create an install log, compress it and paste it here?
     
  3. Chocolade

    Chocolade Registered Member

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    Location:
    Israel
    Here is the log file tried to upload it as rar but it was not valid. So i attached it as original.

    And about the directory: updfiles yes its allready exist.

    I tried to delete it and it asked me to continue i did but then im getting try again error message say i need permission for this action. And im adminitrator im sure.

    There must be a fix or something simple to do it. I dont want to play and change now security settings in my system.


    Thanks for the help.
     

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  4. GreenWhite

    GreenWhite Registered Member

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    Try stop eset service and delete the file.

    r-click my computer, manage, service, look for "eset service" and stop it.
     
  5. Chocolade

    Chocolade Registered Member

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    Location:
    Israel
    Didnt find the service of nod32 there. It wasnt in the list.
     
  6. Marcos

    Marcos Eset Staff Account

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    Try running the following command with elevated admin rights:
    cacls "C:\Users\All Users\ESET" /g "Administrators":F
     
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