Error when trying to backup

Discussion in 'Acronis True Image Product Line' started by jscinoz, Feb 6, 2006.

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  1. jscinoz

    jscinoz Registered Member

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    Feb 6, 2006
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    when i try to create an image i get these errors
    http://img91.imageshack.us/img91/7510/error7tp.png
    i dont know how i can fix it but i need to backup to my second harddrive asap, my current one probably wont last much longer. please help me, i am using the version 9 trial, if it works i will definetely buy the full version.


    thank you,
    jscinoz
     
  2. Chutsman

    Chutsman Registered Member

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    Jun 17, 2005
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    Location:
    Brandon, Florida, USA
    True Image is probably seeing that your C drive is starting to go bad. Copy your data ASAP to your second hard drive using the Windows copy feature. At least you will have that if the drive dies. Next burn the data to CD or DVD media. Then try to sort out why those errors are happening.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jscinoz,

    Thank you for your interest in Acronis Disk Backup Software.

    Please check each partition of your hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    Please note that you will need to reboot your computer in order to scan the system partition.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  4. jscinoz

    jscinoz Registered Member

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    Feb 6, 2006
    Posts:
    2
    ok thank you, i will restart in a few minutes and see if it works.
     
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