Error: Unable to Read...

Discussion in 'Acronis True Image Product Line' started by Brainwrek, Apr 17, 2007.

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  1. Brainwrek

    Brainwrek Registered Member

    Apr 17, 2007
    I'm having a problem that I hope someone can help me solve.

    I'm using Acronis True Image 9.0.

    I'm trying to clone a 250GB WD NTFS drive to a 250 Hitachi Unallocated drive. I go through the Acronis clone wizard, choose "Automatic" and it requires a reboot. Upon the reboot, I get this:

    Analyzing partitions
    Locking partitions
    Checking partitions
    Error: Unable to read partition D: (Retry, Ignore, ignore All)

    I can't figure out what the problem is. I've tried this numerous times. Never had a mechanical problem with either drive. They're both less than a year old.

    Hope someone has an idea how to fix this?

    Thank you!
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Brainwrek,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, I would recommend that you make sure you use the latest build (3854) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

    If the issue persists with the latest build, please do the following:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post. Keep both hard drives connected while creating Acronis Report;

    - Make a screen shot of the Device Tree application the way described in this previous post of mine.

    Please also create Acronis True Image Bootable CD using the latest build and try to perform the clone procedure when booted from it.

    Having collected the above information please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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