Error message "USB device not accepting new address"

I get the following error message when booting the Linux kernel:
"USB device not accepting new address".
When True Image has finished loading neither my USB mouse is responding (but it worked fine in the boot menu and the cursor is there) nor my keyboard (not even working in the boot menu).

I am using Acronis True Image 9.0 Home Build 3641.
I must have the following USB devices connected (all recognized by BIOS):
USB mouse,
USB keyboard,
USB harddrive (the backup destination).

When I use the PS/2 adapters for both input devices, my mouse isn't working at all (no lights) but at least my keyboard works.
The harddrive is always correctly recognized.

Any ideas?

 

mastercpu,

Have a look at this post by Acronis Support:

https://www.wilderssecurity.com/showpost.php?p=761729&postcount=9

 

Thanks!

I'm gonna try these things.