Error Message: E000101F4: ATI has not found any hard disk drives

Discussion in 'Acronis True Image Product Line' started by PaulVall, Dec 21, 2005.

Thread Status:
Not open for further replies.
  1. PaulVall

    PaulVall Registered Member

    Joined:
    Dec 21, 2005
    Posts:
    3
    I've been having a problem lately with my Dell computer sometimes (not always) not detecting either of the two hard drives on my primary IDE channel. The computer is well past the warranty/service period. The problem occurs during the BIOS boot process. Using the BIOS setup screen to reset primary IDE channel drives 0 & 1 to autodetect the drives does no good. The computer seems to either flake out or boot successfully at random.

    Sometimes, for no apparent reason, it boots just fine into Windows XP. In order to avoid losing data, I wanted to backup what's on the #0 drive onto the #1 drive, but even though Windows appears to function normally when it DOES load, when I attempt to use ATI (V 9.0, build 2259) to backup my data, I get the error message noted above

    ( E000101F4: ATI has not found any hard disk drives )

    Anybody have any ideas why ATI won't function when Windows loads and operates OK?

    The only thing I can think of is that I was swapping hard drives quite a few times during the process of saving my data files, wiping my C drive clean, clean-installing Windows XP and re-installing my data files before I bought ATI and used it to clone the drive.

    I'm wondering if all those tugs on the drive ribbon cable could lead to a loose connector/wire causing this intermittent problem. A close inspection of the connectors hasn't shown any visible problems. But even if the cable is at fault, why would Windows access the drives normally but ATI not detect them?

    Any suggestions would be appreciated.
     
  2. bodgy

    bodgy Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    2,387
    Location:
    Qld.
    I doubt it is a cable problem - see my post in Disk Director - DD10 has lost my hard drives.

    I suspect the problem is due to a registry entry not pointing to the harddrive mounts that TI uses. I have exactly the same problem with DD10+TI9 no longer finding my drives after I did a system repair. I have uninstalled and re-installed the programs, but they still have the same problem - hence I think they use a registry entry that has changed due to my repair install.

    Colin
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello PaulVall,

    Thank you for choosing Acronis Disk Backup Software.

    I'm afraid that since your system has some hardware-level problems with recognizing the hard drives (as I understood, the hard drives are recognized by BIOS from time to time only) we can not guarantee the proper functioning of Acronis True Image 9.0 on your computer.

    However, the first thing you should do is to download and install the latest build (2323) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2323.

    Please also check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    If the problem still persists after installing the update and checking your hard drive then please download the latest version of Acronis drivers and install it with disabled logging.

    If that does not help then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution in case this problem is related to Acrons software.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Dec 23, 2005
  4. bodgy

    bodgy Registered Member

    Joined:
    Sep 22, 2005
    Posts:
    2,387
    Location:
    Qld.
  5. PaulVall

    PaulVall Registered Member

    Joined:
    Dec 21, 2005
    Posts:
    3
    Thanks, all. I'll give your suggestions a try.
     
  6. PaulVall

    PaulVall Registered Member

    Joined:
    Dec 21, 2005
    Posts:
    3
    Downloaded and installed ATI build 2323, ran chkdsk (both drives reported as clean, no errors) and was able to backup my drive using Acronis Startup Recovery Manager (didn't know I could backup from there, thought it was just for recovering backed-up data).

    ATI now recognizes both drives, but I'm still getting the intermittent failure to detect both drives during boot-up.

    Thanks again for the assist.
     
Thread Status:
Not open for further replies.