I'm glad that I used the trial version and didn't give you guys my money, because your product doesn't work. I've tried 3 times now to image my old 120 GB Maxtor hard drive to my new 160 GB Western Digital Raptor hard drive. I've followed the instructions carefully, I disconnected the old hard drive completely after shutdown and made my new hard drive the master, then restarted. I get the error message that my operating system failed to load, every time. I searched through 11 pages on these forums, checked the Knowledge base, downloaded the latest drivers as the moderators are quick to mention in almost every one of their posts, and I still get the same results. I've tried it with and without Nod32 antivirus running, tried it with a normal startup and applications running and also with every non-essential process and application stopped. I get the same results and the same error message, both ways. I've posted this message here, in the off chance that someone has some insight into the particular problem I have run into, but quite frankly, after browsing through 11 pages on this forum and seeing all the problems people are having with True Image Home and related products, I doubt I'm going to trust my hard drives with your company's reputation, even if this particular problem is resolved. Why should I have to go through the hassle of dealing with technical support every time I want to use your software, when I can find software that works as advertised, right out of the box?